D'Angelo Stefani
Broken Arrow
Summary
Customer Support Specialist with a proven track record in delivering exceptional patient care and exceeding customer expectations. Maintains composure in high-pressure situations, effectively reducing customer dissatisfaction through clear communication and targeted solutions. Skilled in identifying and implementing win-win solutions for complex issues.
Overview
12
12
years of professional experience
Work History
Patient Care Technician
Ascension St. John Hospital
Tulsa
05.2021 - 11.2023
- Managed call lights efficiently and fulfilled requests from patients, families, and staff members
- Provided emotional support for patients and families during difficult times.
- Ensured that all medical equipment was properly maintained and sterilized.
- Explained treatment procedures to patients and their families.
Unit Secretary
OU Medicine
Oklahoma City
02.2016 - 04.2021
- Finalized documents for signature by physicians or other authorized personnel.
- Optimized management of patient records, medical histories, test results, and vital information within the unit computer system.
- Addressed requests from internal staff concerning patient information while adhering to HIPAA regulations.
- Scheduled diagnostic tests and procedures for patients according to established protocols.
Call Center Representative
Wema Usa
Boston
09.2011 - 01.2015
- Handled incoming customer calls, providing solutions for product inquiries, billing issues, and other customer service challenges.
- Performed outbound calling campaigns to promote new products or services.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Education
Associate of Applied Science - Surgical Tech.
Community Care College
OKSkills
- Patient monitoring
- Medical record management
- Equipment maintenance
- Vital signs assessment
- HIPAA compliance
- Customer service
- Medical terminology
- Effective communication
- Scheduling procedures
- Blood glucose testing
- Patient education
Timeline
Patient Care Technician
Ascension St. John Hospital
05.2021 - 11.2023
Unit Secretary
OU Medicine
02.2016 - 04.2021
Call Center Representative
Wema Usa
09.2011 - 01.2015
Associate of Applied Science - Surgical Tech.
Community Care College
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