D’Angelo Z. Pitts Jr.
Redford,MI
Summary
Skilled member services management professional offering expertise in enrollment, benefits interpretation, and claims processing. 15 years in customer service support and team leadership positions.
Overview
20
20
years of professional experience
Work History
Service Support
Rivian
08.2023 - Current
- Developed and maintained strong relationships to deliver exceptional customer service support.
- Offered administrative and customer service support to customers.
- Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
GAME PRESENTER
Evolution Gaming
12.2021 - 08.2023
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
SALES MANAGER
Best Buy
03.2008 - 02.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Attended industry events and conventions to explain sales opportunities.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
LINE WORKER & INSPECTOR
Yazaki North America
01.2010 - 02.2013
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Assisted quality assurance by inspecting items and removing defective parts.
- Maintained maximum organization and productivity by properly sorting project components on work tables.
- Inspected final products to assess compliance with quality standards and established tolerances.
HOST & GREETER
Champ's Americana
08.2005 - 09.2008
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
ASSOCIATES DEGREE - LIBRAL ARTS
Schoolcraft College
Livonia, MI05.2011
Skills
- KPI analysis
- Sales team training
- Relationship building
- Self motivation
- Problem-solving aptitude
- Conflict resolution
- Vehicle assessment
- Warranty claims process management
Timeline
Service Support
Rivian
08.2023 - Current
GAME PRESENTER
Evolution Gaming
12.2021 - 08.2023
LINE WORKER & INSPECTOR
Yazaki North America
01.2010 - 02.2013
SALES MANAGER
Best Buy
03.2008 - 02.2022
HOST & GREETER
Champ's Americana
08.2005 - 09.2008
ASSOCIATES DEGREE - LIBRAL ARTS
Schoolcraft College
Similar Profiles
Kailey HarveyKailey Harvey
Material Supply Team Leader at RivianMaterial Supply Team Leader at Rivian
Mc'Erick CasianoMc'Erick Casiano
Manufacturing Supervisor (Group Leader) at RivianManufacturing Supervisor (Group Leader) at Rivian
Omeretires BarnesOmeretires Barnes
Product Material Handler at RivianProduct Material Handler at Rivian