Tiffany Persaud
New York,NY
Summary
Detail-oriented Data Analyst with a Bachelor's degree in Information Technology and practical experience in SQL, Excel, and Power BI. Skilled in analyzing datasets and developing dashboards to translate data into actionable insights across healthcare, ecommerce, and retail. Technical expertise is reinforced by industry certifications including CompTIA Security+, Network+, and AWS Cloud Practitioner.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Support / Customer Service
Personal Touch Home Care
01.2021 - 01.2025
- Assisted with administrative reporting and service scheduling to streamline operations and enhance communication.
- Ensured accurate data tracking and organized internal records to facilitate effective information retrieval.
- Maintained client records and operational data in Excel to support efficient access and management.
E-Commerce Operator
Saud Lashes
01.2019 - 01.2021
- Managed a Shopify-based ecommerce store including product listings, order tracking, and inventory management.
- Analyzed sales performance and order data to identify product demand and purchasing trends.
- Managed digital records of transactions and order fulfillment to ensure accuracy and accessibility.
Education
Bachelor of Science - Information Technology
Western Governors University
Skills
- Microsoft Excel
- SQL querying
- Relational Databases
- Data Cleaning
- Data Visualization
- Power BI
- Dashboard Development
- KPI Analysis
- DAX
- Problem Solving
- Data Interpretation
Certification
- CompTIA Security+, 01/01/26 - 12/31/29
- CompTIA Network+, 01/01/25 - 12/31/28
- CompTIA A+, 01/01/25 - 12/31/28
- AWS Certified Cloud Practitioner, 01/01/25 - 12/31/28
- Linux Essentials - LPI, 01/01/26
- ITIL Foundation in IT Service Management, 01/01/23 - 12/31/26
- Stanford edX Certificate - Relational Databases & SQL
- CompTIA IT Operations Specialist (CIOS)
- CompTIA Secure Infrastructure Specialist (CSIS)
Data Analytics Projects
- Healthcare Operations Analytics, SQL, Excel, Power BI, Analyzed healthcare operational data to evaluate KPIs including treatment cost, patient encounters, readmission rates, and length of stay., Developed SQL queries to aggregate operational metrics and identify trends across departments., Built an interactive Power BI dashboard visualizing hospital performance metrics.
- Ecommerce Sales Dashboard, SQL, Excel, Power BI, Performed sales analysis on ecommerce transaction data to identify revenue trends and category performance., Wrote SQL queries to calculate key business metrics including revenue and profit by region., Developed an interactive Power BI dashboard for sales monitoring.
- Fashion Retail Customer Analysis, SQL, Excel, Power BI, Analyzed customer purchasing behavior to identify product category trends and discount usage., Used SQL queries and Excel analysis to segment customer purchase activity., Created Power BI dashboard visualizing customer behavior insights.
Timeline
Administrative Support / Customer Service
Personal Touch Home Care
01.2021 - 01.2025
E-Commerce Operator
Saud Lashes
01.2019 - 01.2021
Bachelor of Science - Information Technology
Western Governors University