Danh Nguyen
NAIL SALON
Missoula,MT
32
years of professional experience
Experienced small business owner with strengths in customer relations, team supervision, and process improvement. Skilled in communication, business management, and client service, with a record of building repeat business and efficient daily operations.
Work History
Self- Owner Business
22 Years 5 Months- Directed daily salon operations, scheduling appointments, staffing, and client service standards.
- Managed inventory, ordered supplies, and maintained organization across service stations.
- Oversaw nail technicians, provided coaching, and reinforced quality and sanitation procedures.
- Developed pricing, promotions, and service offerings to support business growth.
- Resolved client concerns promptly, preserving satisfaction and repeat business.
- Monitored cash handling, sales records, and appointment system accuracy.
- Ensured compliance with health, safety, and sanitation requirements throughout salon.
- Built vendor relationships and coordinated maintenance needs to keep operations efficient.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired a trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business's financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
Overnight Stocker and Receiver
2 Years- Stocked overnight shelves using Walmart planograms and department zoning standards
- Rotated inventory to maintain product freshness and reduce out-of-stock conditions
- Verified shipment labels and quantities against packing slips for receiving accuracy
- Unloaded freight and processed incoming merchandise for accurate backroom receipt
- Organized backroom pallets and bins to support efficient replenishment workflows
- Scanned merchandise with handheld devices to track inventory and shelf availability
- Worked a flexible schedule and extra shifts to meet business needs.
- Operated a cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Monitored equipment status and reported maintenance issues to minimize operational interruptions.
- Trained new team members on standard procedures, safety practices, and quality expectations.
- Verified product quality during line operations and corrected deviations promptly.
- Enforced workplace safety standards and supported compliance with facility procedures.
- Enhanced workplace safety, implementing strict protocols and conducting regular inspections to minimize accidents.
- Established clear lines of responsibility among staff members by clearly defining roles and expectations, resulting in increased accountability and performance.
- Streamlined factory operations by implementing efficient production schedules and optimizing resource allocation.
Supervisor of Factory Operations
28 Years 8 Months- Supervised daily factory operations, ensuring workflow alignment with production schedules and safety requirements.
- Coordinated production staff assignments to maintain consistent output and reduce bottlenecks.
- Resolved production concerns quickly by collaborating with maintenance, quality, and warehouse teams.
- Streamlined shift handoffs by documenting priorities, issues, and unfinished tasks clearly.
- Evaluated employee performance through regular assessments, providing constructive feedback and support for continuous improvement efforts.
- Improved employee performance with comprehensive training programs tailored to individual skillsets and job requirements.
- Reduced machine downtime for increased productivity by conducting regular maintenance checks and addressing issues promptly.
- Led team meetings to foster open communication channels among staff members, promoting a collaborative work environment conducive to problem-solving and innovation.
- Implemented lean manufacturing principles for a more streamlined workflow, leading to improved operational efficiency.
- Increased overall production efficiency by identifying bottlenecks in the production process and implementing targeted solutions.
- Managed inventory levels to ensure optimal stock availability, minimizing waste and reducing costs associated with excess inventory.
Cashier Team Lead
2 Years 11 Months- Supervised cashier shifts to ensure smooth register operations and consistent customer service.
- Trained new cashiers on POS procedures, payment handling, and store policies.
- Balanced cash drawers, verified deposits, and resolved register discrepancies.
- Monitored fuel station transactions to maintain accuracy across sales and refunds.
- Resolved customer concerns quickly while maintaining professional checkout standards.
- Enforced cash-handling procedures and compliance with store security practices.
- Supported inventory checks, lottery sales, and merchandise restocking at checkout area.
- Communicated with customers and team members to solve problems.
Education
Bachelor of Science - Criminal Justice
Associate of Arts - The Management
Skills
Salon management
Client service
Client relations
Vendor relationship management
Business management
Supply chain coordination
Verbal and written communication
Timeline
Overnight Stocker and Receiver
Walmart Super Center
03.2024 - 03.2026Read More
Self- Owner Business
NAIL SALON
05.2004 - CurrentRead More
Supervisor of Factory Operations
Unicoins Ins
02.1998 - 1999Read More
Cashier Team Lead
Texaco Gas Station
01.1995 - 12.1997Read More
Colubia Southern University
Bachelor of Science from Criminal Justice
Read More
Losmesdonal Community College
Associate of Arts from The Management
Read More