Hi, I’m
Dani Eastman
Denver,CO
Summary
Subject Matter Expert and trusted advisor skilled in research, analysis and examination of company technology and standard operating procedures. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements, and procedures to align with strategic goals.
Overview
9
years of professional experience
Work History
Allegion
Master Key Subject Matter Expert
01.2019 - Current
Job overview
- Mentored junior team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
- Managed complex projects from inception through completion, delivering high-quality results within tight deadlines.
- Devised and implemented processes and procedures to streamline operations.
Jersey Mike’s Subs
Shift Supervisor
01.2016 - 06.2017
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
MaidPro
Cleaning Professional
07.2017 - 05.2018
Job overview
- Handled equipment, chemicals, and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Organized and used industrial cleaning products following strict safety procedures.
- Established trust with clients by maintaining confidentiality regarding their personal belongings and living spaces while performing duties as a Cleaning Professional.
- Achieved greater levels of cleanliness through regular communication with clients regarding their specific needs and expectations.
- Increased client retention with consistent, high-quality cleaning services tailored to individual needs.
Education
University of DenverDenver, CO
Bachelor of Arts from Psychology
01.2016
University of DenverDenver, CO
Bachelor of Arts from Criminology
01.2016
Skills
- Skill development facilitation
- Analytical decision-making
- Collaborative problem-solving
- Meticulous attention to detail
- Strong written and verbal communication
- Effective organizational skills
Timeline
Master Key Subject Matter Expert
Allegion
01.2019 - Current
Cleaning Professional
MaidPro
07.2017 - 05.2018
Shift Supervisor
Jersey Mike’s Subs
01.2016 - 06.2017
University of Denver
Bachelor of Arts from Criminology
University of Denver
Bachelor of Arts from Psychology
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