Hi, I’m
Dani Joyce
Moseley,VA
Summary
Results-oriented leader blending product sensibility with project, program and portfolio management expertise. I use curiosity and data to define strategy, prioritize work, and remove friction across product, engineering, and design teams. Experienced in steering enterprise-scale transformations, managing stakeholder alignment, and delivering reliable, high-impact results on complex initiatives.
Overview
20
years of professional experience
1
Certificate
Work History
Capital One
Senior Manager, Chief of Staff, Cyber Risk and Analysis
01.2025 - Current
Job overview
- Led creation of OKRs for Enterprise Platforms Tech and Product risk, implementing supporting routines to ensure continued achievement towards Key Results quarter over quarter
- Defined and implemented operational routines, resulting in streamlined monthly and quarterly reporting and increased leadership team collaboration
- Led special projects delivery, including Enterprise Terms and Conditions review and update, Enterprise Platform Standards implementation for Enterprise Services supported businesses, and build of new reporting to support bau risk management
Capital One
Senior Product Manager
01.2022 - 01.2025
Job overview
- Defined and implemented Jira strategy and structure to enable capacity forecasting and management, resulting in 20% reduction of duplicated projects
- Defined and implemented program structure and Sr. Leadership and executive routines for program management across a tech organization of 700+ associates
- Developed Product Strategy & Roadmaps for Enterprise Reliability Testing Platform
- Drove alignment on Platform technical priorities by establishing an intake and prioritization process
- Increased customer engagement, feedback and understanding of customer problems by implementing a customer council
- Develop and manage OKRs, ensuring measurability and alignment with company objectives
- Market/User Research resulting in User Personas and backlog of problem statements
- Implemented 2x annual Voice of Associate survey for reliability testing platform, resulting in clarity on user needs
- Managed development and launch of new reliability testing platform, resulting in 9pt Net Promoter Score increase
Capital One
Senior Manager, Project Management
01.2020 - 01.2022
Job overview
- Led problem and requirements definition, along with program delivery to improve technical management practices, resulting in $50MM annual savings
- Defined and implemented change management and communication strategy to drive technical management culture change across Product and Tech organizations, enabling significant technical capacity reinvestment
- Partnered with executives and business leads to define product requirements and design large program reporting to support delivery needs and drive alignment for delivery planning across business and technical functions
Capital One
Senior Manager, Integrated Delivery
01.2018 - 01.2020
Job overview
- Partnered with consultant to lead definition of requirements and establish best practices for successful roll-out of Jira Align across multiple portfolios
- Developed training and change management strategies for Jira Align implementation, enabling improved intent management and governance processes
- Led delivery of customer servicing capabilities for Walmart Partnership launch and backbook conversion of >9MM accounts
- Partnered with Product, Operations, Software Development teams and Senior Leaders to define program requirements and establish delivery strategy
- Product liaison, responsible for intake and prioritization of new requirements dissemination to Product Managers and development teams across 6 Agile Release Trains and 5 major products for integration of new $1B portfolio
Capital One
Agile Coach/Scrum Master
01.2016 - 01.2018
Job overview
- Supported various teams across Marketing Design and Delivery, as well as Full Stack Engineering teams to deliver technology and marketing projects
- Influenced implementation of pair-programming, refinement and dual-track Agile, resulting in 30% decrease of cycle time
- Implemented use of Actionable Agile forecasting and established
Capital One
Process/Project Manager
01.2006 - 01.2016
Job overview
- Designed and established processes to support system access management for agent network of >10K, resulting in cycle time reduction of 21 days
- Designed and implemented problem management processes for online customer servicing issues, resulting in 70% decrease in case escalations
Skills
- Program delivery
- Customer/user engagement
- Product Strategy & Roadmaps
- Stakeholder Management
- Software Development Lifecycle (SDLC)
- Process improvement
- Effective communication
- Strategic planning
- Cross-functional team leadership
- Cross-functional collaboration
- Documentation and reporting
- Continuous improvement
- People Management
- Technical Program Management
- Cross-Functional Leadership
- Decision Making
- Judgment
- Integrated problem solving
- Communication
- Prioritization
- Analysis
- OKR management
- Change management
- Agile methodologies
Certification
- Scaled Agile Certified SAFe 5 Product Owner/Product Manager, 03/01/22
- PROSCI Certified Change Practitioner, 12/01/21
- ICAgile Certified Professional - Agile Coaching, 08/01/17
- ICAgile Certified Professional - Agile Team Facilitation, 08/01/17
- Scrum Alliance Certified Scrum Master, 11/01/16
Timeline
Senior Manager, Chief of Staff, Cyber Risk and Analysis
Capital One
01.2025 - Current
Senior Product Manager
Capital One
01.2022 - 01.2025
Senior Manager, Project Management
Capital One
01.2020 - 01.2022
Senior Manager, Integrated Delivery
Capital One
01.2018 - 01.2020
Agile Coach/Scrum Master
Capital One
01.2016 - 01.2018
Process/Project Manager
Capital One
01.2006 - 01.2016
Professional Accomplishments
- Capital One Circle of Excellence Recipient 2009 & 2012
- Designed and implemented the first developer response process for Capital One (Capital One Mobile Servicing Application)
- Performed Market Research, Designed and implemented Customer Listening program for online servicing applications across Card and Retail Bank Digital Platforms