Dani Karrow
Polo,IL
Summary
Dynamic leader with proven expertise in operational efficiency and cross-functional communication, honed at Schneider National Inc. Excelled in fleet management and leadership, enhancing customer satisfaction and operational workflow. Demonstrated ability to boost efficiency and foster team relationships, achieving superior results with a focus on strategic planning and coordination.
Overview
26
26
years of professional experience
Work History
Operations Specialist Senior
Schneider National Inc.
06.2016 - Current
- Oversaw day-to-day operations, delegating drivers assignments appropriately to ensure smooth workflow and timely completion of loads.
- Successfully manages 200+ loads per day while adhering to deadlines and daily constraints.
- Optimized customer experience by delivering superior results and effectively troubleshooting issues.
- Boosted overall customer satisfaction, resolving complaints and inquiries in timely and empathetic manner.
- Improved operational efficiency by communicating regularly with all drivers and associates and developing trusting relationships.
Transportation Representative
C.R. England
07.2011 - 06.2016
- Oversaw a team of drivers ensuring proper dispatch invoices were given in a timely manner to meet load deadlines.
- Provided high level of customer service to each driver by engaging each driver and using active listening and effective interpersonal skills.
- Adapted quickly to unforeseen circumstances such as weather events or road closures allowing minimal disruptions in service.
- Coordinated closely with customers team for seamless integration of shipping processes.
Assistant Manager
Staples
05.1999 - 07.2011
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Education
High School Diploma -
Polo Community High School
Polo, IL06-1998
Skills
- Operational efficiency
- Planning and coordination
- Cross-functional communication
- Fleet management
- Experience in leadership
Timeline
Operations Specialist Senior
Schneider National Inc.
06.2016 - Current
Transportation Representative
C.R. England
07.2011 - 06.2016
Assistant Manager
Staples
05.1999 - 07.2011
High School Diploma -
Polo Community High School
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