Danielle Perow

• Maximized client savings by identifying deductions and tax credits through thorough review of financial documents.
• Educated clients on relevant tax matters, empowering them to make informed decisions regarding their finances.
• Supported audit defense efforts by providing clear explanations and documentation supporting positions taken on filed returns.
• Handled complex tax situations for clients with multiple income streams and investments, navigating intricate tax laws with ease.
• Contributed ideas during staff meetings that led to process improvements benefiting overall team performance.

• Managed phone and email correspondence and handled incoming and outgoing mail and faxes
• Organized logistics and materials for company meetings and took detailed notes for later dissemination to key stakeholders
• Managed filing system, entered data, and completed other clerical tasks
• Supported company leaders by managing budgets, scheduling appointments, and organizing itineraries
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency
• Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.

• Maintained secure cash drawers, promptly resolving discrepancies in daily totals
• Trained 15 new bartenders on drink preparation, product promotion, and sanitation protocol
• Conducted regular inventory count to keep liquor and bar supplies stocked, avoiding expensive rush orders
• Adhered to state laws regarding alcoholic beverage services and consumer regulations
• Crafted 'cocktail of the day' menu to utilize slow-moving inventory, reduce losses, and increase daily revenue.

• Performed, in a friendly, professional, and timely manner, check-in and checkout processes for arrivals and departures
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings
• Prepared customer invoices, accepted payments, and processed refunds and cancellation requests
• Reviewed and updated pertinent customer information to maintain up-to-date records for highest quality service
• Handled sensitive billing information, contained in both paper and electronic files, in a professional manner to adhere to all privacy laws and regulations.

• Carefully interviewed, selected, trained, and supervised staff
• Analyzed sales data to identify trends and adjust purchasing decisions accordingly
• Developed unique events and special promotions to create a presence within the community and help drive sales
• Reconciled cash and credit card transactions to maintain accurate financial records
• Effectively managed payroll and timekeeping, and completion of required paperwork for new hires and terminations
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
• Kept facility compliant with health codes, sanitation requirements, and license regulations, alleviating the risk of potentially heavy fines.

A.A. in Business Administration