Danielle Roberts-Wiltrout
Emmitsburg,MD
Summary
State-certified Nursing Assistant offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Paramount Senior Living
01.2022 - 06.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted LPN with checking blood pressures, daily weights and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for clients with diagnoses such as dementia, diabetes, Parkinson's disease, muscular dystrophy, and alzheimers.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Supported ambulation and physical therapy needs by conducting planned exercise routines such as walking the hallways.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Upheld infection control and prevention policies across different patient-facing areas.
- Transported patients between rooms
Surgical Coordinator
HAGERSTOWN SURGERY CENTER
11.2016 - 01.2022
- Coordinated with facilities to set up surgeries for 17 surgeons.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Verified insurance coverage and obtained pre-authorizations.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Checked patients in and out and collected payments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Processed medical insurance claims and payments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Managed office bookkeeping with insurance billing and patient payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Medical Scheduler
Parkview Medical Group
01.2016 - 11.2016
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Followed up with patients to reschedule missed appointments.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Managed patient flow and triage calls to prioritize patient needs and put efficient use of clinic resources.
- Developed and implemented efficient scheduling systems to maintain organized medical appointment schedules.
- Monitored patient wait times, providing updates to achieve optimal patient satisfaction.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Education
Associate Degree in Nursing - Nursing
Hagerstown Community College
Hagerstown, MD05.2024
Associate of Science - Psychology
Shippensburg University of Pennsylvania
Shippensburg, PA05.2011
High School Diploma -
Catoctin High School
Thurmont, MD06.2009
Skills
- Measuring Bodily Fluids
- EMR Systems
- Quick Problem Solver
- Equipment Selection
- Performing Patient Intakes
- Recording Vital Signs
- General Housekeeping Abilities
- Medical Record Charting Software
- Palliative Care
- Oral Hygiene
- Room Cleaning and Restocking
- Observation Documentation
- Patient Relationship-Building
- Medication Assistance
- Patient Assessments
- Compassionate Caregiver
- Trustworthy Companion
- Activities of Daily Living (ADL) Support
- Blood Sugar Monitoring
- Responding to Emergencies
- Medical Terminology Knowledge
- Monitoring Fluids
- Medical Procedures Understanding
- Intake Recording
- Critical Thinking
- Supporting Personal Needs
Certification
- CNA - Certified Nurse Assistant
Timeline
Certified Nursing Assistant
Paramount Senior Living
01.2022 - 06.2022
Surgical Coordinator
HAGERSTOWN SURGERY CENTER
11.2016 - 01.2022
Medical Scheduler
Parkview Medical Group
01.2016 - 11.2016
Associate Degree in Nursing - Nursing
Hagerstown Community College
Associate of Science - Psychology
Shippensburg University of Pennsylvania
High School Diploma -
Catoctin High School
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