LUNETTA SODEN
SEATTLE,United States
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Family Resource Home Care
10.2022 - Current
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted disabled clients to support independence and well-being.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Followed nutritional plans to prepare optimal meals.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Developed rapport to create safe and trusting environment for care.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Completed household management tasks for clients within private home settings.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Certified Nursing Assistant
First Choice Home CareInc
04.2022 - Current
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Assisted disabled clients to support independence and well-being.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Provided transportation and appointments management.
- Followed nutritional plans to prepare optimal meals.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Developed rapport to create safe and trusting environment for care.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Transported clients for medical and personal outings.
- Provided direct personal care and administrative services to clients.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Documented vital statistics and coordinated with health care providers.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Improved patients' comfort with massage and application of topical treatments.
- Constructed cognitively stimulating activities.
Contact Tracer Investigator
Washington State Department Of Health
10.2020 - 10.2021
- Compiled data and reviewed information for accuracy prior to input.
- Sorted documents and maintained organized filing process.
- Organized, sorted and checked input data against original documents.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Verified data files prior to entry to maintain high data accuracy.
- Helped vulnerable individuals navigate complex healthcare system.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
Certified Nursing Assistant
Mirabella Seattle
03.2019 - 10.2020
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Certified Nursing Assistant
Mrs Lucy Mwangi
03.2010 - 06.2018
- Maintained clean, safe and well-organized patient environment.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Documented vitals, behaviors and medications in client medical records.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Developed rapport to create safe and trusting environment for care.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with self-administered medications.
- Monitored progress and documented patient health status changes to keep care team updated.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Oversaw implementation and ongoing assessment of patient care plan.
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
- Comforted family members, offered attentive listening and high level of emotional support.
- Checked and recorded vital signs, noting any significant changes and assisted nurses with treatment.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Carried out day-day-day duties accurately and efficiently.
Education
Certified Nursing Assistant
Kamanga School Of Nursing
Tacoma, WA01.2011
General Education
South Seattle Community College
Seattle, WA06.1997
Skills
- Family Support and Assistance
- Responding to Emergencies
- Charting Expertise
- Supporting Personal Needs
- Medication Assistance
- General Housekeeping Abilities
- Patient Relationship-Building
- Oral Hygiene
- Patient Assessments
- Documenting Behaviors
- Efficient and Reliable Team Player
- Documentation Procedures Expertise
- Database Administration
- Dementia and Alzheimer's Knowledge
- Recording Vital Signs
- Quick Problem Solver
- Medical Procedures Understanding
- Compassionate Caregiver
- Trustworthy Companion
- Activity Planning
- Meal Planning
- Measuring Bodily Fluids
- Complex Problem-Solving
- Transporting Patients
- Output Monitoring and Reporting
- Consistent Follow Through
- Electronic Recordkeeping
- Wheelchair Assistance
- Blood Sugar Monitoring
- Infection Control Procedures
- Monitoring Fluids
- Calm Under Stress
- Quality Patient Care
- Family Communication
- Emotional and Social Support
- Emotional Intelligence
- Needs Determination
- Patient-Focused Care
- Nursing Assistance
- Nursing Standards
- Bed Transfers
- Activities of Daily Living (ADL) Support
- Observation Documentation
- Monitor Vitals
- Bathing and Dressing
- Feeding Tube Management
- Memory Improvement
- Observing Responses
- Bed Making and Linen Changes
- Promoting Healthy Habits
- Nutrition and Diet
- Symptom Documentation
- ADLs Assistance
- Range of Motion Exercises
- Patient Safety Management
- Collecting Specimens
- EMR Updating
- Medications Familiarity
- Customer Service and Assistance
- Sales Expertise
- Order Fulfillment
- Customer Relations
- Outbound Calls
- Retail Sales Customer Service
- Family Support and Assistance
- Customer Feedback
- Information Updates
- Microsoft Word
- Call Center Operations
- Critical Thinking
- Recordkeeping Strengths
- Professional Telephone Demeanor
- Money Handling Abilities
- Data Evaluation
- Customer Consulting
- Managing Multiple Tasks
- Conflict Resolution
- Conflict Mediation
- Receiving Support
- Filing
- Grammar
- Prioritization
- Research
- Coordination
- Documentation
- Calendaring
- 10-Key
- Spreadsheets
- Proofreading
- Chronic Disease Management
- Companionship and Emotional Support
- Wound Care
- EMR Systems
- Feeding Assistance Expertise
- Grooming and Bathing Assistance
- Quality Assurance Controls
- Mobility Assistance Needs Understanding
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CNA - Certified Nurse Assistant
Certificates
Dementia specialty training
Mental health specialty training
Community protection training
Therapeutic options training
Revised fundamentals of caregiving training
Nurse delegation for nursing assistant
Universal precautions
HIPPA
First Aid/CPR
Timeline
Certified Nursing Assistant
Family Resource Home Care
10.2022 - Current
Certified Nursing Assistant
First Choice Home CareInc
04.2022 - Current
Contact Tracer Investigator
Washington State Department Of Health
10.2020 - 10.2021
Certified Nursing Assistant
Mirabella Seattle
03.2019 - 10.2020
Certified Nursing Assistant
Mrs Lucy Mwangi
03.2010 - 06.2018
Certified Nursing Assistant
Kamanga School Of Nursing
General Education
South Seattle Community College
Similar Profiles
Kelley HagermanKelley Hagerman
Caregiver/Personal Assistant at Private Family/Family Resource Home CareCaregiver/Personal Assistant at Private Family/Family Resource Home Care
Fresier MasekoFresier Maseko
Caregiver at Family Resource Home CareCaregiver at Family Resource Home Care
Brittany BlandBrittany Bland
Client Care Supervisor at Family Resource Home CareClient Care Supervisor at Family Resource Home Care
LYNETTE MOMANYILYNETTE MOMANYI
Nursing Assistant at Family Resource Home CareNursing Assistant at Family Resource Home Care
Ravi PandeRavi Pande
Network Development Engineer at Amazon Web Services(AWS)Network Development Engineer at Amazon Web Services(AWS)