Zennifer Brown
Naylor,GA
Summary
Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education.
Overview
19
19
years of professional experience
Work History
Certified Nursing Assistant
South Georgia Medical Center
2018.01 - Current
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Upheld infection control and prevention policies across different patient-facing areas.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Documented patient information and care activities in electronic health record.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Transported patients between rooms and appointments or testing locations.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Followed directions of licensed nurses to administer medications and treatments.
- Delivered high-quality care to 62 patients in hospital facility.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.6
- Supported needs of 62 residents under long-term care.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Educated patients and family members on best home care practices for healing and recovery.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Direct Support Professional
Rescare Home Healthcare
2015.04 - 2019.04
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Transported clients to and from medical appointments with safety and efficiency.
- Monitored clients' overall health and well-being and noted significant changes.
- Liaised with key accounts to deliver targeted administrative household support.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided compassionate and patient-focused care to cultivate well-being.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Maintained clean, safe, and well-organized patient environment.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Developed rapport to create safe and trusting environment for care.
- Educated clients and family members on relevant topics to support independent living.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Assisted with daily living activities, running errands, and household chores.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Recorded status and duties completed in logbooks for management.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Researched community resources and services to provide accessibility and assistance to clients.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Completed regular check-ins and progress report for each client.
- Maintained entire family's schedule and organized events.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Scheduled daily and weekly care hours for client caseload.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Assisted disabled clients to support independence and well-being.
- Supervised daily activities and provided assistance to staff.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Led patient or group recreational activities for enhanced patient outcomes.
- Monitored progress and documented patient health status changes to keep care team updated.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Transported clients to medical and dental appointments to provide support.
Supervisor
Hardees Resturant
2005.02 - 2015.05
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
- Solicited customer feedback to identify and improve on areas of weakness.
- Created and managed project plans, timelines and budgets.
- Developed and implemented customer service policies to enhance satisfaction.
- Achieved results by working with staff to meet established targets.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Evaluated employee performance and coached and trained to improve weak areas.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Observed packing operations to verify conformance to specifications.
- Devised and implemented processes and procedures to streamline operations.
- Maintained database systems to track and analyze operational data.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Gathered, organized and input information into digital database.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Maintained compliance with company policies, objectives, and communication goals.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Generated reports detailing findings and recommendations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Monitored workflow to improve employee time management and increase productivity.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Boosted team performance by developing customer service training materials and conducting service training.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted routine inspections to check quality and compliance with established specifications.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Customer Service Representative
Fresh Beginnings Inc.
2004.05 - 2008.02
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Developed and updated databases to handle customer data.
- Investigated and resolved customer inquiries and complaints quickly.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Promoted available products and services to customers during service, account management, and order calls.
- Tracked customer service cases and updated service software with customer information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Delivered prompt service to prioritize customer needs.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed timely and effective replacement of damaged or missing products.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Investigated and resolved accounting, service and delivery concerns.
- Trained staff on operating procedures and company services.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Maintained up-to-date knowledge of product and service changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided primary customer support to internal and external customers.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Increased efficiency and team productivity by promoting operational best practices.
- Created and maintained detailed database to develop promotional sales.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Updated account information to maintain customer records.
Education
High School Diploma -
Lanier County High School
Lakeland, GA05.2004
Customer Service Management
Wiregrass Georgia Technical College
Valdosta, GA01.2004
Skills
- Mobility Assistance Needs Understanding
- Grooming and Bathing Assistance
- Wound Care
- Case Management
- Responding to Emergencies
- Quality Assurance Controls
- Feeding Assistance Expertise
- Family Support and Assistance
- General Housekeeping Abilities
- Medical Records Management
- Companionship and Emotional Support
- Catheter Change and Preparation
- Chronic Disease Management
- Charting Expertise
- Supporting Personal Needs
- Recording Vital Signs
- Light Housekeeping
- Medical Procedures Understanding
- Activity Coordination
- Interdisciplinary Communication
- Intake Recording
- Efficient and Reliable Team Player
- Quick Problem Solver
- Activity Planning
- Oral Hygiene
- Documentation Procedures Expertise
- Complex Problem-Solving
- Documenting Behaviors
- Measuring Bodily Fluids
- Trustworthy Companion
- Compassionate Caregiver
- Meal Planning
- Performing Patient Intakes
- Inpatient Care
- Admitting Support
- Dementia and Alzheimer's Knowledge
- Patient Assessments
- Patient Relationship-Building
- Room Cleaning and Restocking
- Monitoring Fluids
- Diagnosing Failures
- Output Monitoring and Reporting
- Respiratory Failure
- Bed Transfers
- Activities of Daily Living (ADL) Support
- Family Communication
- Monitor Vitals
- Observation Documentation
- Infection Control Procedures
- Range of Motion Exercises
- Nursing Standards
- Patient-Focused Care
- Bed Making and Linen Changes
- Feeding Tube Management
- ADLs Assistance
- Unit Supply Maintenance
- Symptom Documentation
- Emotional and Social Support
- Wheelchair Assistance
- Bathing and Dressing
- Electronic Recordkeeping
- Needs Determination
- Observing Responses
- Emotional Intelligence
- Promoting Healthy Habits
- Nursing Assistance
- Calm Under Stress
- Quality Patient Care
- Nutrition and Diet
- Consistent Follow Through
- Proper Staffing
- Transporting Patients
Timeline
Certified Nursing Assistant
South Georgia Medical Center
2018.01 - Current
Direct Support Professional
Rescare Home Healthcare
2015.04 - 2019.04
Supervisor
Hardees Resturant
2005.02 - 2015.05
Customer Service Representative
Fresh Beginnings Inc.
2004.05 - 2008.02
High School Diploma -
Lanier County High School
Customer Service Management
Wiregrass Georgia Technical College