Dania Brown
Sales Support
Hartford,CT
Summary
Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community. Has experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.
Overview
12
12
years of professional experience
Work History
Sales Support Representative
Eppendorf
09.2022 - Current
- Managed administrative duties of sales team as required, effectively anticipating and meeting day-to-day operational needs.
- Created and processed orders and reviewed pending orders to verify adherence to fulfillment schedule.
- Initiated communications with sales leads via phone call and electronic mediums, providing information on promotions and approved special offers.
- Tackled customer concerns and responded to inquiries within 48 hours to provide immediate issue resolution.
- Assisted customers with sales needs such as inventory and shipping questions.
- Managed administrative duties of sales team as required, effectively anticipating and meeting day-to-day operational needs
Police Communications Technician
NYPD
10.2017 - 09.2021
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Used Microsoft Word and other software tools to create documents and other communications.
Manager
IHOP
02.2014 - 02.2017
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Applied customer feedback to develop process improvements and support long-term business needs.
Server
IHOP
11.2010 - 02.2014
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
Education
High School Diploma -
August Martin High School
Jamaica, NYQueensborough Community College of The City University of New York
Oakland Gardens, NYSkills
- Computer-aided dispatching
- Information intake
- Attention to Detail
- Cultural Awareness
- Critical Thinking
- Training and Development
- Active Listening
- Flexible and Adaptable
- Decision Making
- Staff Management
- Policies and procedures
- Coaching and mentoring
- Job inspections
- Performance Evaluations
- Sales Support
- Effective Customer Communication
Timeline
Sales Support Representative
Eppendorf
09.2022 - Current
Police Communications Technician
NYPD
10.2017 - 09.2021
Manager
IHOP
02.2014 - 02.2017
Server
IHOP
11.2010 - 02.2014
High School Diploma -
August Martin High School
Queensborough Community College of The City University of New York
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