Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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Dania Chavez

Houston,TX

Summary

A friendly, reliable, service-focused professional that is willing and eager to learn. Seeking a career opportunity that allows me to demonstrate my passion in helping others and providing a positive customer service experience. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

13
13
years of professional experience

Work History

CUSTOMER SERVICE

Sam's Club
07.2020 - Current
  • Assisting customers with various needs in person and over the phone and providing exceptional service to about 100+ members daily
  • Tasks include but are not limited to educating members on the benefits of membership/credit cards, delivering exceptional customer service, and building brand loyalty by providing great support with wayfinding and product information, training new team members, and successfully resolving conflict resulting in customer satisfaction as often as possible to name a few.

Community Coordinator

Big Jake Trucking
11.2016 - 07.2020
  • Maintained office services by organizing office operations and procedures, preparing payroll, quality control, designing filing systems, reviewing supply requisitions and inventory, and dispatching
  • Provided exceptional customer service and brought peace of mind to clients by supporting and delivering their needs in a timely manner
  • Effectively communicated with clients via phone and email on a daily basis.

Customer Service

Shell
02.2013 - 11.2016
  • Effectively managed a cash register and provided great customer service
  • Assisted in keeping product inventory up to date and record keeping with the daily cash flow
  • Worked both day and evening shifts throughout the years.

Cashier

Food Town
01.2012 - 02.2013
  • Running a cash register effectively and assisting customers with their purchasing needs
  • Handling and managing substantial amounts of money daily.

Education

Diploma -

New Beginner's Preparatory School

Degree in progress -

Lone Star Community College
06.2024

Certified Dispatcher - Dispatcher

Virtual Truck Dispatching
8045 Antoine Dr. Houston, Tx 77088
07.2021

Skills

  • Punctual and Dependable
  • Great with Time Management
  • Bilingual (English/Spanish)
  • Proficient in MS Office (Word, Excel, etc)
  • Excellent work ethic
  • Customer service experience
  • Adaptive team player
  • Excellent communication skills
  • Detail Oriented
  • Exceptional customer service

References

Available upon request

Languages

Spanish

Timeline

CUSTOMER SERVICE

Sam's Club
07.2020 - Current

Community Coordinator

Big Jake Trucking
11.2016 - 07.2020

Customer Service

Shell
02.2013 - 11.2016

Cashier

Food Town
01.2012 - 02.2013

Diploma -

New Beginner's Preparatory School

Degree in progress -

Lone Star Community College

Certified Dispatcher - Dispatcher

Virtual Truck Dispatching
Dania Chavez