Dania Del Puerto
Summary
Dedicated healthcare professional with proven ability to create a welcoming, organized and supportive environment. Committed to continuous learning and professional development.
Overview
8
8
years of professional experience
Work History
Orthodontic Assistant
Potter Orthodontics
Yorba Linda, CA
11.2022 - Current
- Front desk administration: contacting patients, scheduling appointments, billing and insurance communication
- Established and maintained custody of patient records
- Managed complex orthodontic cases through advanced decision making and interpretation of diagnostic case studies
- Served as an educational resource to patients and their families on orthodontic care and treatment recommendations
Smile Designer
InBrace
Irvine, CA
02.2022 - 12.2022
- Developed innovative design concepts for orthodontic products, enhancing user experience and brand identity
- Collaborated with cross-functional teams to ensure 3D design alignment with production capabilities and marketing strategies
- Conducted case analysis and case reviews as necessary
Customer Support Specialist
Western Dental & Orthodontics Corporate
Orange, CA
08.2018 - 02.2022
- Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates
- Collaborated with cross-functional teams to streamline support processes and enhance customer satisfaction
- Implemented feedback mechanisms for continuous improvement of customer support strategies
- Trained new staff on best practices and system usage, fostering a knowledgeable team environment
Education
Medical Coding And Billing -
Davenport University
Grand Rapids, MI08-2025
RDA - Dental Assisting
Fullerton Dental Assistant School
Fullerton, CA03-2020
Skills
- Chart updating
- Certified in CPR/AED
- Orthodontic clinical efficiency
- Patient education
- Record preparation
- Data entry
- Diagnostic x-rays
Languages
Spanish
Native or Bilingual
Timeline
Orthodontic Assistant
Potter Orthodontics
11.2022 - Current
Smile Designer
InBrace
02.2022 - 12.2022
Customer Support Specialist
Western Dental & Orthodontics Corporate
08.2018 - 02.2022
Medical Coding And Billing -
Davenport University
RDA - Dental Assisting
Fullerton Dental Assistant School