Delilah Nelson
Biloxi
Summary
Orthodontic professional with extensive experience in providing chairside assistance and ensuring exceptional patient care. Known for strong collaboration skills and effectively adapting to changing needs. Proficient in dental radiography, sterilization procedures, and patient records management.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Orthodontic Assistant
Sunnybrook Dentistry and Braces
05.2023 - 03.2025
- Appointment scheduling
- Sterilization / Audit procedures to maintain clean and safe work environment
- Educated patients on Oral hygiene and proper care for appliances
- Maintained detailed annotations throughout for efficient and faster services upon future visits
- Mailed/received dental appliances
Customer Service Representative
Continuum Global Solutions
06.2022 - 08.2022
- Provide quality customer service
- Verify and protect customer information
- Direct customers to appropriate resources when necessary
- Promote telemarketing and self-serve options
- Notate detailed remarks on each account
- Respond to online messages
- Navigate through multiple browsers
- De-escalade conversations when necessary
Orthodontic Assistant
Sunnybrook Dentistry and Braces
04.2015 - 04.2022
- Patient scheduling
- Quality patient care
- Mailed/received dental appliances
- Dental Impressions / Essix
- Provide care instructions
Shift Leader/Manager
Arby's Restaurant Group
10.2010 - 03.2015
- Promoted from Cashier to Shift Lead in 1yr
- Open/Close procedures
- Inventory
- Bank deposits
- Led shifts of 3 or more employees
- Problem / Resolution
- Cleanliness upkeep of store
Education
Medical Assistant - Medical
Delta Technical College
Ridgeland, MS02.2015
Dental Assisting - undefined
Antonelli College
Ridgeland, MS12.2013
Skills
- Chart updating
- Orthodontic bonding / removal
- Patient correspondence
- Manual B/P readings
- Administering Injections
- Scan information into digital chart
- Sterilization techniques
Certification
- Radiology Permit Holder - November 2024 to October 2026
- CPR / AED (Adult) Training - October 2024 to October 2026
- CPR/ AED (Child) Training - October 2024 to October 2026
Timeline
Orthodontic Assistant
Sunnybrook Dentistry and Braces
05.2023 - 03.2025
Customer Service Representative
Continuum Global Solutions
06.2022 - 08.2022
Orthodontic Assistant
Sunnybrook Dentistry and Braces
04.2015 - 04.2022
Shift Leader/Manager
Arby's Restaurant Group
10.2010 - 03.2015
Dental Assisting - undefined
Antonelli College
Medical Assistant - Medical
Delta Technical College