Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Sofia Gomez

Riverton,UT

Summary

Dynamic Orthodontic Assistant with extensive experience at Utah Orthodontic Care, excelling in patient care and education. Skilled in orthodontic bonding and instrument sterilization, I foster positive patient experiences through empathetic support and effective communication. Proven ability to enhance clinical efficiency and streamline appointment scheduling, ensuring optimal patient satisfaction.

Overview

17
17
years of professional experience

Work History

Orthodontic Assistant

Utah Orthodontic Care
03.2012 - Current
  • Assisted in patient care by preparing treatment areas and sterilizing instruments.
  • Educated patients on oral hygiene practices and orthodontic procedures.
  • Collaborated with orthodontists to develop treatment plans tailored to individual patient needs.
  • Managed appointment scheduling and maintained organized patient records for efficient workflow.
  • Monitored patient progress and reported any concerns to the orthodontist promptly.
  • Trained new staff on office protocols, equipment usage, and patient interaction techniques.
  • Enhanced patient comfort by providing empathetic support during procedures and consultations.
  • Took x-rays, photographs, and impressions of patients' teeth and mouth.
  • Maintained detailed progress notes for each patient to support continuity of care throughout their treatment plan.
  • Poured and shaped molds from impressions and trimmed molds in grinder.
  • Set appointments and made follow-up calls.
  • Promoted positive patient experiences by building rapport and addressing concerns during appointments.
  • Reduced appointment wait times with efficient room setup and breakdown between patients.

Customer Service Representative

Comcast
03.2009 - 03.2012
  • Assisted customers with inquiries, ensuring prompt and courteous service.
  • Learned company policies to effectively resolve customer issues and enhance satisfaction.
  • Collaborated with team members to streamline processes and improve response times.
  • Adapted quickly to new systems and tools, enhancing overall operational efficiency.
  • Maintained a positive demeanor while handling challenging customer interactions effectively.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

No Degree - Associates of Arts

Western Nebraska Community College
Scottsbluff, NE

No Degree - Associates of Arts

College of Southern Nevada
Las Vegas, NV

No Degree - Associates of Arts

Salt Lake Community College
Salt Lake City, UT

Skills

  • Chart updating
  • Elastics placement
  • Orthodontic archwire changes
  • Orthodontic bonding
  • Oral hygiene instruction
  • Bracket removal
  • Orthodontic debonding
  • Orthodontic emergencies
  • X-ray processing
  • Orthodontic bracket placement
  • Instrument sterilization
  • Orthodontic clinical efficiency
  • Orthodontic appointment confirmation
  • Record preparation
  • Orthodontic patient scheduling
  • Orthodontic consultations
  • Space maintainer placement
  • Customer service

Interests

I've played sports since I was 10 years old specifically softball I was athletic enough to get a softball scholarship to be the first generation in my family to go to college Going to college in a different state was such an eye opening to adulthood Being part of a team has help me be a hard worker, great communicator and overall sociable person that has gotten me far in life!

My biggest passion is traveling the world and scuba diving I've been to many tropical places and cant wait to continue my underwater explorations


Timeline

Orthodontic Assistant

Utah Orthodontic Care
03.2012 - Current

Customer Service Representative

Comcast
03.2009 - 03.2012

No Degree - Associates of Arts

Western Nebraska Community College

No Degree - Associates of Arts

College of Southern Nevada

No Degree - Associates of Arts

Salt Lake Community College

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