Dania Henry
Adrian,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Road Redi Sales Analyst
Adrian Steel Company
10.2023 - Current
- Improved forecasting accuracy by analyzing historical sales data and identifying patterns for future projections.
- Facilitated cross-functional collaborations, working closely with finance, operations, and marketing teams to ensure cohesive strategies and shared goals.
- Implemented process improvements to expedite data collection, leading to faster decision making within the organization.
- Developed strong relationships with clients, ensuring their needs were met and promoting repeat business.
- Attended monthly sales meetings and quarterly sales trainings.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Consulted with businesses to supply accurate product and service information.
- Built relationships with customers and community to promote long term business growth.
- Met existing customers to review current services and expand sales opportunities.
- Contributed to team objectives in fast-paced environment.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Maintained current knowledge of evolving changes in marketplace.
Pre Access
Promedica
07.2022 - 10.2023
- Provided outstanding and professional customer service to promote positive patient experience.
- Distributed patient satisfaction cards, patient rights and resource materials to patients.
- Screened and referred incoming phone calls and clinic visitors to confirm accurate, timely and positive clinic communication, facilitation and presentation.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Obtained authorizations for clinical diagnostic testing and surgical procedures.
Medical Assistant
Promedica
06.2020 - 07.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
School Bus Driver
Lenawee Intermediate School District
06.2001 - 08.2020
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Transported passengers safely along prescribed routes according to tight schedules.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
Education
Medical Assistant Certification - Medical Assisting
Jackson College
Jackson, MI07.2020
Skills
- Team Leadership
- Reliability and Dedication
- Statistical Data Management
- Complaint Processing
- Regulatory Compliance
- Verbal and Written Communication
- Team Collaboration
- Patient Contact
- Information Collection
- Satisfaction Assessment and Tracking
- Operational Efficiency
- Investigate Complaints
Timeline
Road Redi Sales Analyst
Adrian Steel Company
10.2023 - Current
Pre Access
Promedica
07.2022 - 10.2023
Medical Assistant
Promedica
06.2020 - 07.2022
School Bus Driver
Lenawee Intermediate School District
06.2001 - 08.2020
Medical Assistant Certification - Medical Assisting
Jackson College
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