Summary
Overview
Work History
Education
Skills
Timeline
Generic

Da'Nia Jones

Katy,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Dispatch Clerk

Hasjjaj LLC
09.2020 - Current
  • Communicated with customers, vendors, shippers and internal staff members to verify current status and schedule delivery dates.
  • Responded to problem reports and complaints such as mechanical breakdowns, weather delays and product damage in transit.
  • Coordinated and tracked extensive paperwork and electronic data related to logistics and material movement in present, past and future.

Customer Service Representative

Omaha Steaks
07.2017 - 09.2020
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

Education

Associate of Applied Science - Radiologic Technology

Lone Star College System
Cypress, TX

General Studies

Morton Ranch High School
Katy, TX
06.2015

Skills

  • Customer Relationship Management
  • Dispatch of Drivers
  • Inbound Customer Calls

Timeline

Dispatch Clerk

Hasjjaj LLC
09.2020 - Current

Customer Service Representative

Omaha Steaks
07.2017 - 09.2020

Associate of Applied Science - Radiologic Technology

Lone Star College System

General Studies

Morton Ranch High School

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Da'Nia Jones