Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Dania Lopez

Dania Lopez

Lake Elsinore,CA

Summary

Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Pinkberry. Fluent in Spanish and English, excels in interpersonal communication and problem-solving. Demonstrated ability to increase accuracy and reduce discrepancies, leveraging outstanding decision-making skills. Cultivates a positive and inclusive environment, ensuring repeat business and superior service.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Pinkberry
10.2021 - 07.2024
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Cashier

The Home Depot
12.2023 - 05.2024
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.

Cashier

Michaels
07.2022 - 09.2022
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Learned duties for various positions and provided backup at key times.

Cashier

Ross Dress for Less
04.2021 - 09.2021
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled cash with high accuracy and took care to check bills for fraud.

Shift Leader

Togos & Baskin Robins
06.2019 - 12.2020
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Education

No Degree - Communications

Riverside City College
Riverside, CA
06.2025

High School Diploma -

Centennial High School
Corona, CA
06.2020

Skills

  • Bilingual [Spanish & English]
  • Outstanding interpersonal skills [works efficiently in teams, can teach others, works to satisfy customers expectations, negotiates]
  • Thinking skills [creative, decision making, problem solving, knows to learn and reason]
  • Basic skills [reading, writing, arithmetic & mathematics, active listening, public speaking]
  • Personal qualities [responsible, social, self-management, punctual, honest]
  • Cultural Awareness
  • Friendly, Positive Attitude

Hobbies

In my leisure time, I enjoy picking up a book to further develop my knowledge. From dark fiction to books about the astronomical world, every page flipped offers me a learning opportunity. Occasionally, I attend the concerts of my favorite artists. Some concerts I've gone to in the past include that of K-pop groups, such as BTS and Tomorrow x Together, and R&B artists, like Ravyn Lenae. In efforts to further improve my relationship with myself, I journal daily, whether it's writing positive affirmations or a summary of how my day went. As someone who values my interpersonal relationships, I enjoy spending quality time with close friends and family. 

Timeline

Cashier

The Home Depot
12.2023 - 05.2024

Cashier

Michaels
07.2022 - 09.2022

Assistant Manager

Pinkberry
10.2021 - 07.2024

Cashier

Ross Dress for Less
04.2021 - 09.2021

Shift Leader

Togos & Baskin Robins
06.2019 - 12.2020

No Degree - Communications

Riverside City College

High School Diploma -

Centennial High School
Dania Lopez