Dania Lugo
Hialeah
Summary
Detail-oriented professional with expertise in patient confidentiality, data entry, and compliance awareness. Proven track record in enhancing customer satisfaction and ensuring quality control.
Overview
7
7
years of professional experience
Work History
Donor Center Technician
Octapharma Plasma Center
Miami, FL
10.2024 - Current
- Conducted donor screenings to ensure eligibility and safety compliance.
- Operated apheresis equipment, maintaining high standards of cleanliness and functionality.
- Educated donors on procedures, enhancing their experience and understanding of the donation process.
- Monitored vital signs and reactions during donations, responding promptly to any concerns.
Sales Associate
AT&T
Miami, FL
10.2022 - 10.2024
- Assisted customers in selecting products, enhancing overall customer satisfaction.
- Demonstrated extensive product knowledge to promote upselling and cross-selling opportunities.
- Managed inventory levels, ensuring accurate stock availability for customer needs.
- Processed transactions efficiently, maintaining a high level of accuracy in cash handling.
Document Controller
Pharmalab Enterprises
Hialeah, FL
09.2020 - 07.2022
- Managed document control processes to ensure compliance with industry regulations.
- Implemented document tracking systems to enhance retrieval efficiency and accuracy.
- Conducted regular audits of documentation to maintain quality standards and integrity.
- Collaborated with cross-functional teams to streamline documentation workflows and approvals.
Client Relations Associate
Alex Hanna
Miami, FL
08.2019 - 08.2020
- Assisted clients with inquiries, providing timely and accurate information to enhance satisfaction.
- Managed client accounts, ensuring accurate documentation and follow-up on service requests.
- Conducted research on client needs, assisting in the development of tailored solutions and services.
Education
Associate of Science - Nursing
Florida National University
Hialeah, FL05-2027
Skills
- Patient confidentiality
- Adaptable mindset
- Quality control procedures
- Data entry proficiency
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Donor Center Technician
Octapharma Plasma Center
10.2024 - Current
Sales Associate
AT&T
10.2022 - 10.2024
Document Controller
Pharmalab Enterprises
09.2020 - 07.2022
Client Relations Associate
Alex Hanna
08.2019 - 08.2020
Associate of Science - Nursing
Florida National University