Dania Perez
Pomona,US
Summary
Dynamic team player with extensive experience in fast-paced customer service environments. Proven track record of enhancing guest satisfaction through efficient service and teamwork while maintaining organization and cleanliness. Actively contributes to operational efficiency and positive experiences for customers and team members.
Overview
1
1
Language
1
1
Certification
2
2
years of professional experience
Work History
Server
Olive Garden Restaurant
Montclair, California
01.2026 - 05.2026
- Served a high volume of daily customers with exceptional service.
- Delivered exceptional customer service, enhancing guest experience in fast-paced dining environment.
- Provided excellent customer service, contributing to positive dining experiences and repeat business.
- Ensured order accuracy and timely delivery, improving dining efficiency and guest satisfaction.
- Assisted guests with menu selections and special dietary requests.
- Collaborated with kitchen staff to ensure efficient meal preparation.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Maintained cleanliness and organization of dining area and service stations.
Floor Associate
God Provides Ministry -Pomona Valley Food Bank
Pomona, US
01.2026 - 04.2026
- In this role I helped stock shelves, organize food donations and prepare family food boxes for distribution.
- I assisted with unloading deliveries from trucks and sorting items to ensure everything was properly stored and ready for families in need.
- I also provided customer service by greeting individuals, answering questions, and helping load prepared food packages into their cars.
- This experience strengthened my teamwork skills, organization, and ability to work efficiently in a fast-paced environment while serving my community with care and respect.
- Actively listened to customer needs.
- Maintained stock levels.
Food Service Worker
Trinity concessions LLC
Pomona, US
05.2025 - 06.2025
- Ensured food preparation followed safety guidelines and managed transactions efficiently during peak hours.
- Maintained a clean and organized workstation to uphold safety and sanitation standards throughout each shift.
- Prepared customer orders quickly and accurately, fostering a friendly and helpful atmosphere.
- This role strengthened my ability to work under pressure, multitask effectively, and provide excellent customer service in a fast-paced setting.
Floor Sales Associate
Smart & Final
Pomona, US
02.2025 - 04.2025
- I was hired as a Floor Sales associate at Smart & Final through a youth employment program, where I was responsible for maintaining a clean and organized store environment.
- My duties included restocking merchandise, tidying and organizing aisles, cleaning the freezer section, and handling produce by both stocking and ensuring cleanliness.
- I also assisted customers by helping them locate items and providing friendly, helpful service throughout the store.
- Through this experience, I developed strong customer service skills, attention to detail, time management, and the ability to work efficiently as part of a team in a fast-paced retail setting.
Goodwill
Goodwill Southern California Store & Donation Center
Pomona, US
01.2024 - 02.2024
- Assisted customers with needs, organized and restocked merchandise, and maintained a clean, welcoming store environment to improve customer satisfaction.
- Ensured shelves were attractively arranged to enhance customer engagement, supported team members when needed, and helped create a positive shopping experience for every customer.
- Developed customer service and teamwork skills through direct interactions, contributing to positive shopping experiences.
- Facilitated the hiring process for youth program candidates, ensuring adherence to program guidelines and enhancing recruitment efficiency.
Education
High School -
Park West High School
Pomona, CA01-2025
Some College (No Degree) - Political Science
Mt. San Antonio College
Walnut, CA08-2026
Skills
- Food safety
- Dining area organization
- Floor safety and cleanliness standards
- Stock rotation methods
- Organization and Operations
- Customer service
- Customer satisfaction strategies
- Fast-paced environment adaptability
- Time management
- Attention to detail
- Teamwork and Collaboration
- Effective communication
- Interpersonal skills
- Guest interactions
- On-the-job training
- Guest interactions
Languages
Spanish
Professional
Certification
- Food Handler
Timeline
Server
Olive Garden Restaurant
01.2026 - 05.2026
Floor Associate
God Provides Ministry -Pomona Valley Food Bank
01.2026 - 04.2026
Food Service Worker
Trinity concessions LLC
05.2025 - 06.2025
Floor Sales Associate
Smart & Final
02.2025 - 04.2025
Goodwill
Goodwill Southern California Store & Donation Center
01.2024 - 02.2024
High School -
Park West High School
Some College (No Degree) - Political Science
Mt. San Antonio College