Dania Perez
Santa Rosa,CA
Summary
Secure a position as medical assistant or related field that enables utilization of my skills and qualities to gain experience in my chosen domain as well as show improved results for the prospective employer and meet new challenges through dedication and continual learning.
Overview
8
8
years of professional experience
Work History
Call Center Representative
Petaluma Health Center
05.2016 - Current
- Print/Fax medical records, appointment reminds, lab or radiology orders.
- Learn and understand medical terminology to facilitate communication between medical staff and patients.
- Memorize OBGYN and Family Medicine scheduling parameters.
- Scrub provider schedules and ensure appointments are scheduled appropriately.
- Outreach: confirm appointments, schedule appointments that patients are due for, and/or remind to complete pending labs.
- Handle high stress calls from pregnant patients or family medicine patient in need of immediate advice/care.
- Assist patients with fulfilling requests: refills, appointments, referral requests and/or sending a message to their primary care provider on their behalf.
- Deal with unforeseen circumstances in a timely manner, such as rescheduling patients if a provider is out sick.
- Facilitate communication between outside medical facilities, pharmacies, medical staff and patients.
- Memorize a variety of protocols necessary for efficient patient care such as TRIAGE scenarios.
- Assist in training of new hires and use of electronic health record system epic
Noon Duty Aide
John Reed Elementary
08.2022 - Current
- Provided guidance to new Noon Duty Aides, sharing best practices and assisting in their training process.
- Streamlined communication between team members using walkie-talkies for quick response times during emergencies or incidents.
- Improved student safety by closely monitoring playground activities and intervening in potential conflicts.
- Maintained a high level of professionalism when interacting with students, staff, parents, and visitors on campus grounds.
Education
Medical Assistant Certification -
Petaluma Adult School
Santa Rosa, CA01.2024
Phlebotomy Technician -
Petaluma Adult School
Santa Rosa, CA06.2019
High School Diploma -
San Antonio High School
Petaluma, CA06.2013
Skills
- Bilingual(Fluent in spanish)
- Fast Learner
- Team Player
- Multitasker
- Detail oriented
- CPR certified
- Great communication
Timeline
Noon Duty Aide
John Reed Elementary
08.2022 - Current
Call Center Representative
Petaluma Health Center
05.2016 - Current
Medical Assistant Certification -
Petaluma Adult School
Phlebotomy Technician -
Petaluma Adult School
High School Diploma -
San Antonio High School
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