Dania Ramos
server/food runner
Sunnyvale,CA
Summary
Attentive Server with 5 years of serving/food runner experience. Always polite and professional with patrons and co-workers even in stressful situations. Skillful in managing a high volume of guests needs in fast-paced environments. Seeking to apply catering/restaurant experience to a new long-term position with room for advancement. Systematic and controlled serving team member with a strong catering background.
Overview
7
7
years of professional experience
Work History
Food Runner
Big Basin Burger Bar
07.2023 - Current
- Maintained speed of service for food orders while minimizing errors and complaints.
- Restocked food supplies in kitchen and organized storage areas.
- Organized and replenished supplies at food stations to optimize team performance.
- Operated cash register and processed payments from customers.
- Assisted with bussing tables and cleaning up spills.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Assisted customers with carry-out service.
- Greeted customers and provided menus upon arrival to dining room.
Food Runner
BIRDDOG
07.2022 - 08.2023
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
- Trained new employees to perform duties
- Explained menu options to guests, offered suggestions and took orders for food and beverages
- Served food and beverages to patrons and confirmed complete orders.
- Delivered correct food items to tables according to order documentation.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Cleaned and sanitized food preparation and serving areas.
- Kept detailed knowledge of and followed all food safety guidelines.
- Cleared tables immediately after guests left in preparation for next party.
- Assisted wait staff with timely food delivery and guest requests.
SERVER
FLIGHTS RESTAURANT
04.2021 - 09.2022
- Set up and broke down catering services at wedding, showers and corporate events
- Loaded and unloaded delivery van in a careful and efficient manner
- Counted and monitored food stock and supply levels to reorder when quantities ran low
- Filled and mixed soft drinks, water, and hot beverages
- Placed orders by listening to customers, documenting selected menu items, substitution and add-ons
- Maintained food safety standards at all times.
BANQUET SERVER
ALLIED ARTS GUILD
02.2017 - 07.2022
- Trained incoming staff regarding restaurant’s practices, culture and procedures
- Performed openings, closing and shift change duties accurately to keep restaurant working smoothly and ready to meet all customer needs
- Maintained customer satisfaction with timely table check-ins to assess drink or other needs
- Coordinated 4 events throughout 4 banquet spaces such as weddings, reunions, and corporate meetings, ensuring that each client’s requests were met.
Education
SANTA CLARA BEAUTY COLLEGE
SANTA CLARA, CA01.2016
HOMESTEAD HIGH SCHOOL
CUPERTINO, CA01.2013
Skills
- Table setting knowledge
- Spanish Fluency
- Personal grooming standards
- Arranging banquet hall
- Food station set up
- Employee training
- Supply Restocking
- Server Support
- Condiment Refilling
- Fine Dining
- Menu Memorization
Timeline
Food Runner
Big Basin Burger Bar
07.2023 - Current
Food Runner
BIRDDOG
07.2022 - 08.2023
SERVER
FLIGHTS RESTAURANT
04.2021 - 09.2022
BANQUET SERVER
ALLIED ARTS GUILD
02.2017 - 07.2022
SANTA CLARA BEAUTY COLLEGE
HOMESTEAD HIGH SCHOOL
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