Dania Register
Kissimmee,FL
Summary
I am a Customer-oriented Sales Professional with expertise in relationship building, partnership cultivation, and profit channel growth. Developed extensive product knowledge and delivered memorable guest experiences through welcoming interactions and effective inventory management. Fostered customer relationships and contributed positively to team dynamics, resulting in increased sales revenues.
Overview
3
3
Languages
10
10
years of professional experience
Work History
Sales Associate - Full Time
NIKE
Orlando, FL
02.2025 - Current
- Enhanced shopping experience by guiding customers to desired products and sharing clear product details, resulting in increased customer satisfaction.
- Assisted NIKE customers with product selection and fit guidance.
- Assisted customers in locating specific products, addressing inquiries, and providing tailored product advice.
- Communicated daily, weekly, and monthly promotions to customers, enhancing awareness and driving sales.
- Resolved customer questions with friendly service and product knowledge.
- Welcomed customers with a friendly smile and positive attitude. and provided exceptional customer service.
- Upsold additional items based on customer interests and needs.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Executed customer transactions accurately to facilitate sales process. using a point-of-sale system.
- Processed sales transactions using NIKE point-of-sale systems.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Resolved customer issues effectively to enhance satisfaction. in a professional manner.
- Coordinated with teammates to achieve group sales targets through effective collaboration and support.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves to ensure optimal inventory availability.
- Restocked merchandise and kept work area clean and organized to support store readiness and visual appeal.
- Handled incoming shipments and moved inventory efficiently from receiving area to sales floor to support team success.
- Supported sales floor team with inventory and supplies needed to help complete sales.
- Maintained accurate inventory records to support stock management. and reported low stock to store leaders.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Provided accurate information about products, prices and services.
- Developed promotional strategies that increased sales volume by attracting more customers and showcasing key products.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used technology resources to assist customers in locating and selecting items.
- Collaborated with NIKE team to maintain clean, welcoming store environment.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Built and maintained relationships with peers and upper management to drive team success.
- Handled returns, exchanges, and refunds following company guidelines.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Placed special orders or called other stores to find desired items.
USPS Mail Carrier
United States Postal Service
Orlando, FL
02.2021 - 01.2025
- Delivered mail along assigned neighborhood routes, maintaining on-time service and reliability for all customers.
- Processed, organized, sorted, and distributed mail/packages accurately and on schedule, ensuring timely delivery to all recipients.
- Ensured proper loading of letters, parcels, and packages into postal vehicle to facilitate timely deliveries.
- Organized incoming mail by sorting it for United States Postal Service delivery routes to enhance delivery efficiency.
- Lifted and handled packages weighing up to 50 lbs and heavier, ensuring efficient mail distribution.
- Maintained records of all deliveries made during the day.
- Ensured accurate delivery records by obtaining signatures from recipients. for certified and accountable mail items, confirming receipt and enhancing service reliability.
- Operated effectively under various weather conditions, ensuring uninterrupted mail delivery.
- Supported other carriers by delivering mail on their routes during peak periods.
- Scanned packages and updated delivery status in handheld system.
- Worked independently for the majority of shifts, demonstrating strong time management and reliability.
- Followed all safety procedures and road laws while driving between routine stops, maintaining a safe work environment.
- Followed up and recalled specific stops and customers to resolve issues, improving service accuracy.
- Provided friendly customer service at all times while delivering mail.
- Utilized scanning process for packages to facilitate effective delivery tracking and updates.
- Verified accuracy of addresses before delivering packages.
- Sorted mail to be delivered according to route and customer address.
- Kept up-to-date knowledge of postal rates, regulations, and procedures.
- Ensured compliance with federal laws related to privacy protection.
- Organized parcels into appropriate size containers for transport.
- Reported any damaged or missing mail items to the supervisor immediately.
- Resolved customer inquiries and issues, enhancing overall customer satisfaction.
- Reported unsafe conditions and route concerns to supervisors, promoting a safer working environment.
- Secured undeliverable mail and returned items to the postal facility.
- Processed undeliverable mail according to established procedures to maintain operational efficiency.
- Remained on feet for 8-12 hours per day, 5-6 days a week, maintaining productivity during long shifts.
- Operated a vehicle in accordance with safety regulations.
- Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
Sales Associate (part-time)
Nike
Kissimmee, FL
06.2017 - 03.2021
- Processed sales transactions efficiently using point-of-sale systems, ensuring positive customer experiences
- Assisted customers in finding products and provided detailed information, improving overall shopping experience
- Assisted customers with product selection, sizing and styling.
- Informed customers of daily, weekly, and monthly promotions, increasing awareness and driving sales
- Assisted shoppers with Nike product selections and fit guidance.
- Resolved customer questions with friendly service and product knowledge.
- Supported customers by answering inquiries and guiding them through product options. find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Managed incoming calls to assist customers with inquiries to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Restocked products and maintained a neat, clean work area to ensure store readiness and visual appeal
- Supplied sales floor team with inventory and resources, facilitating smooth sales operations
- Processed incoming shipments and ensured efficient product flow from receiving to sales floor, supporting team success
- Replenished floor displays with fresh Nike merchandise.
- Supported visual merchandising standards across sales floor.
- Communicated daily with team to support store operations.
- Provided accurate information about products, prices and services.
- Ensured store cleanliness to enhance shopping experience environment including floors, windows, displays.
- Fostered relationships with peers and management, enhancing team collaboration and support
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used technology resources to assist customers in locating and selecting items.
- Demonstrated product features and benefits for customers' needs.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Placed special orders or called other stores to find desired items.
- Described merchandise and explained use, operation and care.
- Adapted sales strategies based on customer interactions and feedback to improve results.
Driver Helper (Seasonal)
UPS
Kissimmee, FL
12.2016 - 01.2017
- Supported UPS driver in efficient package distribution, contributing to timely deliveries during peak season.
- Supported UPS drivers with customer deliveries and curbside package placement to enhance delivery experience.
- Delivered goods in a safe, timely, and efficient manner while adhering to traffic laws and regulations.
- Executed item deliveries at specified customer locations to fulfill delivery requirements.
- Coordinated with drivers and dispatch to implement daily delivery instructions efficiently.
- Loaded packages into UPS delivery trucks using safe lifting practices.
- Ensured safety by lifting boxes and products with appropriate gear and techniques.
- Recorded and tracked delivery details to maintain accuracy in times and destinations.
Education
High school or equivalent -
Liberty High School
Kissimmee, FL05-2017
Skills
- Relationship management
- Quality control
- Customer service
- CRM
- Microsoft Office
- Guest relations
- Front Desk
- Telephone communication
- Merchandising
- Upselling
- Stock management
- English
- Inventory logistics
- Product replenishment
- Customer satisfaction
- Service
- Negotiation
- Presentation Skills
- Computer literacy
- Retail sales
- Customer Support
- Data entry
- Communications
- Team player
- Stocking
- Retail
- Business Development
- Product recommendations
- Guest services
- Communication proficiency
- Leadership skills
- Customer training
- Administrative Experience
- Cash handling
- Customer Care
- Pricing
- Sales
- Organizational Skills
- Inventory Control
- Package tracking
- Sales analysis
- Supply chain awareness
- POS
- Inventory oversight
- Merchandising skills
- Stockroom operations
- Sales operations
- Product expertise
- Merchandise replenishment
- Retail training
- Effective communication
- Problem solving
- Collaborative teamwork
- Attention to detail
- Conflict resolution
- Product assistance
- Teamwork
- Relationship building
- Multitasking
- Exceeds sales goals
- Customer engagement
- Accurate cash handling
- POS system operation
- Written communication
- Hospitality management
- Store management
- Product demonstrations
- Fitting room maintenance
- Display merchandising
- Inventory control
- Task prioritization
- Money handling
- Transaction processing
- Inventory procedures
- Calm demeanor
- Clear communication
Languages
English
Full Professional
Spanish
Limited
Portuguese
Limited
Accomplishments
- I have been nominated and awarded MVP multiple times including back to back, between both Nike stores Nike Celebration and Nike Vineland.
Languages
English - Fluent
Spanish/ portuguess - Not fluent but I Can understand the language and have learned through helping consumers during my time at Nike inc.
Timeline
Sales Associate - Full Time
NIKE
02.2025 - Current
USPS Mail Carrier
United States Postal Service
02.2021 - 01.2025
Sales Associate (part-time)
Nike
06.2017 - 03.2021
Driver Helper (Seasonal)
UPS
12.2016 - 01.2017
High school or equivalent -
Liberty High School