DANIA SALMERON
West Babylon
Summary
Dedicated insurance professional with a strong background in customer relationship management. Proven track record in educating clients on customized coverage options and enhancing satisfaction through effective service. Experienced in managing sales teams to consistently achieve performance goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent & Office Manager
Statefarm Insurance
Roslyn Heights
10.2016 - Current
- Educated clients on insurance products and tailored coverage options to meet individual needs.
- Presented and clearly explained insurance policy options based on clients' needs and goals.
- Advised customers on various aspects of their health insurance policies.
- Enforced customer service standards while resolving issues to enhance client satisfaction.
- Managed team of Sales Agents, driving performance to consistently meet or exceed sales goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Bus Assistant
ACME Bus Corp
Hicksville
02.2009 - 06.2016
- Instructed students on passenger safety protocols, ensuring compliance with seat belt use when available.
- Supported bus driver by managing student behavior to ensure a safe and respectful environment.
- Assist young or disabled students in getting on and off the bus.
- Participated in emergency bus exit drills to ensure student safety.
- Aided bus driver and students during accidents to ensure safety and facilitate emergency response.
- Collect personal items left on the bus and turn them over to the school secretary.
Waitress
Don Juan's Mexican Restaurant
Westbury
02.2007 - 01.2008
- Guided customers to their tables and presented daily specials to inform and engage diners.
- Monitored customer satisfaction and addressed complaints or requests to enhance dining experience.
- Verified customer identification to confirm compliance with age requirements for alcoholic beverage service.
Education
GED -
Old Westbury, NY
Old Westbury, NY01-2010
Skills
- Insurance policy analysis
- Customer relationship management
- Sales strategy development
- Customer service
- Microsoft Office proficiency
- Multitasking
- Teamwork
- Bilingual (Spanish)
References
Available upon request
Certification
- New York Life, Accident & Health Insurance License
- New York Property & Casualty Insurance License
Timeline
Licensed Insurance Agent & Office Manager
Statefarm Insurance
10.2016 - Current
Bus Assistant
ACME Bus Corp
02.2009 - 06.2016
Waitress
Don Juan's Mexican Restaurant
02.2007 - 01.2008
GED -
Old Westbury, NY