Dania Still
Primrose School of South Tulsa
Broken Arrow,OK
1
Language
6
years of professional experience
Compassionate and dependable professional who values collaboration, respectful communication, and treating others with kindness and understanding. A natural caregiver with a strong sense of responsibility, a willingness to learn, and a commitment to contributing positively to a team. Passionate about making a meaningful difference through thoughtful care, continuous growth, and respect for all living things and the natural environment.
Work History
Patient Coordinator
1 Year 6 Months- Reviewed source texts for terminology, grammar, and cultural accuracy before delivery.
- Researched specialized terminology to support accurate translation of technical content.
- Used translation tools and reference materials to improve efficiency and consistency.
- Coordinated patient scheduling for consultations, procedures, and follow-up appointments
- Verified insurance details and collected intake information for accurate patient records
- Communicated preoperative and postoperative instructions to support patient preparation and recovery
- Managed incoming calls and messages while addressing patient questions with professionalism
- Updated medical files and maintained organized documentation for clinical and administrative teams
- Coordinated treatment plans with surgeons, staff, and patients to ensure smooth workflow
- Processed forms, consent documents, and payment information with attention to detail
- Supported front office operations by resolving scheduling conflicts and improving patient flow
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Translated written materials between source and target languages, preserving meaning, tone, and context.
- Interpreted spoken communication during meetings, calls, and client interactions with accuracy.
- Demonstrated commitment to maintaining client confidentiality by handling sensitive information with care and discretion in translation tasks.
- Bridged communication gaps between team members from diverse cultural backgrounds by interpreting conversations during video calls, conference calls, or face-to-face meetings.
- Promoted company values across language barriers by providing clear and concise interpretations during training sessions and workshops.
- Resolved basic customer questions and escalated complex concerns promptly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Master Teacher
2 Years 10 Months- Prepared therapy equipment and treatment areas for patient sessions.
- Assisted therapists with patient setup, transfers, and positioning.
- Sanitized clinical surfaces and maintained infection-control standards.
- Monitored equipment condition and reported maintenance needs promptly.
- Guided patients through basic exercises under therapist direction.
- Communicated clearly with staff to coordinate efficient patient flow.
- Organized supplies to support smooth daily therapy operations.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Greeted visitors and directed guests to appropriate departments with professionalism.
- Answered multi-line phone calls and routed inquiries to correct staff members.
- Scheduled appointments and maintained accurate front desk calendars.
- Managed incoming and outgoing mail, packages, and deliveries efficiently.
- Supported office staff with filing, data entry, and routine administrative tasks.
- Updated visitor logs and maintained confidential records with attention to detail.
- Coordinated front desk operations to maintain organized, welcoming reception area.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Translated written materials while preserving meaning, tone, and intent across languages.
- Adapted wording for audiences, ensuring clear and natural communication in target language.
- Proofread translated documents to correct errors and maintain consistency.
- Maintained confidentiality while handling sensitive documents and client information.
- Translated documents from Language to Language.
Clinic Technician
1 Year 10 Months- Prepared therapy equipment and treatment areas for patient sessions.
- Assisted therapists with patient setup, transfers, and positioning.
- Sanitized clinical surfaces and maintained infection-control standards.
- Monitored equipment condition and reported maintenance needs promptly.
- Guided patients through basic exercises under therapist direction.
- Communicated clearly with staff to coordinate efficient patient flow.
- Organized supplies to support smooth daily therapy operations.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Greeted visitors and directed guests to appropriate departments with professionalism.
- Answered multi-line phone calls and routed inquiries to correct staff members.
- Scheduled appointments and maintained accurate front desk calendars.
- Managed incoming and outgoing mail, packages, and deliveries efficiently.
- Supported office staff with filing, data entry, and routine administrative tasks.
- Updated visitor logs and maintained confidential records with attention to detail.
- Coordinated front desk operations to maintain organized, welcoming reception area.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Translated written materials while preserving meaning, tone, and intent across languages.
- Adapted wording for audiences, ensuring clear and natural communication in target language.
- Proofread translated documents to correct errors and maintain consistency.
- Maintained confidentiality while handling sensitive documents and client information.
- Translated documents from Language to Language.
Education
CDA - Early Childhood Care And Education
Skills
CORE SKILLS
• Collaboration & Teamwork
• Compassionate & Respectful Care
• Patience & Attention to Detail
• Problem-Solving
• Communication & Cooperation
• Confidentiality & Professionalism
Languages
Spanish
Native or Bilingual
Timeline
Master Teacher
Primrose School of South Tulsa
01.2024 - CurrentRead More
Patient Coordinator
Tulsa Surgical Arts
05.2022 - 11.2023Read More
Clinic Technician
Therapy Works
07.2020 - 05.2022Read More
Tulsa Community College
CDA from Early Childhood Care And Education
Read More