Danial Traas
Service Delivery Lead, IT Operations
Indianapolis,IN
Summary
Driven & enthusiastic Service Delivery Lead offering in-depth experience in the execution of vital business projects and processes. Excellent communicator and project leader with strengths in infrastructure deployment, workflow improvements and client facing activities. Motivated to learn, grow and excel in infrastructure solutions and stakeholder management within the professional services industry.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
2
2
Languages
2
2
Certificates
Work History
Service Delivery Lead, IT Operations
ATI Physical Therapy
Indianapolis, IN
01.2017 - Current
- Developed, aligned and executed IT Infrastructure playbook of over 500 new clinic openings, closings, relocations, Mergers & Acquisitions, and Master Services Agreements by collaborating with internal stakeholders and external vendors.
- Liaise effectively with others to promote on-going network design, reevaluation and optimization that scales with company growth.
- Track project and team member performance closely to quickly intervene in and prevent mistakes or delays.
- Analyze architecture design, scoping, implementation, testing and deployment needs to define project requirements.
- Outline work plans, determine resources and write timelines as part of project scope determination.
- Schedule and facilitate meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Maintain open communication by presenting regular status updates to project stakeholders.
- Source, vet and manage vendors needed to accomplish project goals.
Network Administrator, IT Operations
ATI Physical Therapy
Indianapolis, IN
01.2016 - 01.2017
- Planned, coordinated and participated in design, development, installation, configuration, maintenance and integration of network hardware, software, communication and connectivity systems/devices in accordance with established company procedures and security needs.
- Maintained and troubleshot corporate domain, LAN and WAN; consisting of information systems, routers, firewalls, phone systems, and miscellaneous network equipment.
- Provided technical assistance and took direction from network engineers on projects from design and implementation, to documentation and training of peers, to development and implementation of network performance, availability, manageability and security requirements.
Help Desk Analyst, IT Operations
ATI Physical Therapy
Indianapolis, IN
06.2013 - 01.2016
- Installed, maintained, and troubleshot off-the-shelf or company specific applications, including general usage assistance.
- Rolled out new hardware to local and remote locations as needed - imaging and testing desktops and laptops, installing network printers, installing/replacing peripheral devices.
- Provided staff and users with assistance solving computer and user device related problems.
Education
Bachelor of Science - Informatics
Indiana University
Bloomington, IN 05.2006 - 12.2011
Skills
Analytical and Critical Thinking
Attention to Detail
Communication and Collaboration
Planning and Resource Management
Servant Leadership
Training and Mentoring
Timeline
Service Delivery Lead, IT Operations
ATI Physical Therapy
01.2017 - Current
Network Administrator, IT Operations
ATI Physical Therapy
01.2016 - 01.2017
Help Desk Analyst, IT Operations
ATI Physical Therapy
06.2013 - 01.2016
Bachelor of Science - Informatics
Indiana University
05.2006 - 12.2011
Certification
ITIL 4 Foundation - In Process