Danialle Riddick
Virginia Beach,Virginia
Summary
Accomplished Insurance Verification Specialist and Lead Customer Service Representative with a proven track record at Sentara Healthcare and Medical Equipment Distributors. Excelled in enhancing customer satisfaction and managing sensitive information, demonstrating critical thinking and customer relations expertise. Achieved performance targets through reliable, punctual, and friendly service, ensuring compliance and resolving complex issues efficiently.
Overview
9
9
years of professional experience
Work History
Insurance Verification Specialist
Sentara Healthcare
01.2023 - Current
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Elevance Healthcare
08.2020 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Lead Customer Service Representative
Medical Equipment Distributors
07.2015 - 02.2020
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
Education
High School Diploma -
First Colonial High School
Virginia Beach, VASkills
- Reliable and punctual
- Friendly and outgoing
- Critical Thinking
- Customer Relations
- Data Entry
Timeline
Insurance Verification Specialist
Sentara Healthcare
01.2023 - Current
Customer Service Representative
Elevance Healthcare
08.2020 - 09.2023
Lead Customer Service Representative
Medical Equipment Distributors
07.2015 - 02.2020
High School Diploma -
First Colonial High School
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