Natalie Galan
Austin,TX
Summary
Experienced Shift Manager with a strong background in scheduling, money handling, and team management. Skilled in overseeing all areas of operations and making necessary adjustments to keep assignments and projects on track. Committed to controlling costs, motivating employees, and ensuring customer satisfaction. Highly professional and results-focused, with excellent problem-solving and decision-making abilities. Versatile professional serving as the first point of contact for patients by verifying insurance, handling paperwork, and preparing records. Proficient in MS Office and EHR systems, coupled with thorough knowledge of medical terminology. Dedicated to providing personalized service and quality patient care. Strong skills in project management, problem-solving, and collaboration bring a fresh perspective and a strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
6
6
years of professional experience
Work History
Insurance Verification Specialist
Eye Physicians Of Austin
5011 Burnet Rd.
08.2023 - Current
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
- Demonstrated a high level of professionalism and attention to detail in all aspects of insurance verification specialist role, consistently exceeding performance expectations.
Shift Manager
Ampler Burger
Temple, TX
05.2022 - 08.2023
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Documented receipts, employee hours and inventory movement.
- Taught staff upselling techniques to meet revenue targets.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Recommended opportunities for growth and advancement to motivate employees.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Conferred with management and subordinates to resolve problems or complaints.
- Identified needs of customers promptly and efficiently.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
- Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
Crew Trainer
Raising Cane's Restaurants
Killeen, TX
07.2019 - 05.2022
- Instructed new team members on correct procedures for operations.
- Provided constructive feedback and one-on-one coaching to employees.
- Stayed up to date on requirements of all team positions to optimize training.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Provided written evaluations of employee performance to management.
- Documented performance, safety and customer service needs to improve operations.
- Explained goals and expectations required of trainees.
- Monitored, evaluated and recorded training activities or program effectiveness.
Crew Member
Ampler Burger
Belton, TX
11.2018 - 12.2019
- Drove team success by quickly completing assigned tasks.
- Upheld high standards of productivity and quality in operations.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Assisted management with inventory control and stock ordering.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Assisted manager with scheduling and positioning during shifts.
Education
High School Diploma -
Pathways Academic Campus
Killeen, TX05.2021
Skills
- Punctual and Reliable
- Flexible Schedule
- Quality Assurance
- Decision-making
- Cash Handling
- Supply Ordering
- Interpersonal Skills
- Mentoring and Coaching
- Tech-Savvy
- Schedule Management
- Operations Management
- Schedule Oversight
- Energetic and Enthusiastic
- HIPAA Compliance
- Insurance Coverage Verification
- Data Entry and Review
- Coverage and Authorizations
- Coordination and Scheduling
- Medicaid knowledge
- Insurance Billing
- Healthcare Industry Knowledge
- Patient contact
- Prior authorization processing
- Skilled in Software
- Accuracy and Precision
- Referral Coordination
Languages
Spanish
Native or Bilingual
Timeline
Insurance Verification Specialist
Eye Physicians Of Austin
08.2023 - Current
Shift Manager
Ampler Burger
05.2022 - 08.2023
Crew Trainer
Raising Cane's Restaurants
07.2019 - 05.2022
Crew Member
Ampler Burger
11.2018 - 12.2019
High School Diploma -
Pathways Academic Campus