DANICA CEPAK

• As the first point of contact for customers visiting the City's Development Services Department, I greeted and checked in each visitor warmly and personably with an air of confidence and genuine interest in their projects.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Boosted team productivity by managing communication channels and ensuring timely responses to customers' requests.
• Because a considerable amount of the City's building records are available to the public, I assisted customers in searching for past building permits and plans. Where necessary and required, though, I maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Ensuring accurate record-keeping with diligent data entry and database management for vital company information, I effectively utilized TRAKiT, the software used by the City to manage the workflow and information tracked throughout the permitting process.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues, as well as customers.
• Actively assisted coworkers and customers by checking and answering voicemails that, due to time constraints on the part of the Permit Technicians, would go unanswered; effectively followed up with many of the messages, either by working directly with the customers or by forwarding the written messages to the technicians.

• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Managed filing system, entered data and completed other clerical tasks.
• Assisted Office Coordinator and Accountants with special tasks on daily basis.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among accountants.

• Provided exceptional customer service by assisting applicants in navigating the permitting process, answering questions, and offering solutions to potential issues.
• Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
• Ensured accurate permit issuance by thoroughly reviewing applications and identifying any missing or incomplete information.
• Managed electronic databases of permit applications, tracking their progress through the approval process and maintaining accurate records for future reference.
• Maintained organized filing systems for both physical and electronic permit records, ensuring easy access to information when needed.
• Collaborated with other departments to address complex permit scenarios, ensuring compliance with all relevant regulations.
• Collaborated with Permit Runners via email, telephone, and in-person to efficiently and effectively process permit applications and to accurately and expeditiously issue permits and inspection job cards.
• Expedited urgent permit requests by prioritizing tasks and working closely with colleagues to ensure timely approvals.
• Informed customers by mail or telephone of additional steps needed to obtain licenses.
• Researched information in municipal archives upon request of public officials or private citizens.

A newly created pilot program at Scripps Memorial Hospital, the goal of the Patient Service Representative was to assist the hospital's Case Managers through electronically created tasks (using EPIC and ECIN):

• Worked for the Case Managers and Patients by electronically creating patient referrals for Home Health Care, Skilled Nursing Facilities, Home Infusion, and Durable Medical Equipment, as well as creating insurance authorizations for these services.
• Assisted by bringing DME (durable medical equipment) to the case managers' offices or patients' rooms, as requested by each case manager.
• Booked doctor's appointments for the patients in lieu of the case managers.
• Communicated adeptly and professionally with other patient care facilities, creating strong rapports with Representatives from various outside companies, i.e., insurance companies, Doctors' offices, ambulance services, etc.
• Continually followed-up on assigned tasks to confirm that the case managers had what they needed to effectively facilitate the needs of the patients.
• Consistently received positive feedback from the case mangers for attention to detail and accuracy, as well as outstanding and efficient skills in a high-pressure environment.

As one of two assistants to the Assistant Director of Transitional and Permanent Housing, I was assigned approximately 40 homeless clients that I contacted and determined eligibility for the permanent supportive housing project that was being constructed in San Diego. With approximately 35 eligible, I began the application in-take process with each. I would, along with my supervisor, meet weekly or bi-weekly, with them individually in San Diego and stay in constant contact with them, supporting and helping them to complete the process. In August 2019, within my caseload, 35 homeless San Diego residents were permanently housed in the brand-new apartments that had been constructed specifically for the project.

• Kindly greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to provide patients with positive and comforting first impression.
• Scheduled chiropractic and massage therapy appointments, while coordinating the doctor's schedule with patients' appointments.
• Confirmed appointments, communicated with clients, and updated client records.
• Listened and communicated kindly and compassionately with patients that had complaints.
• Verified insurance information and collected all payments/co-payments from patients; consistently billed insurance companies; recorded and filed insurance payments accurately.
• Consistently kept all files copied and organized while assisting the doctor as needed.
• Handled sensitive information with discretion while maintaining strict confidentiality, inline with HIPAA standards and requirements.

• Graduated Magna cum laude
• Lifetime member of Alpha Kappa Delta

• Lifetime member of Phi Theta Kappa