Danica Cooper
Ellicott City,MD
Summary
Proven team player with a track record of enhancing guest experiences at Carrabba's Restaurant through effective communication and a professional attitude. Excelled in maintaining high cleanliness standards and managing reservations, significantly improving team productivity. Skilled in customer service and safe food handling, adept at problem-solving and maintaining composure under pressure.
Overview
2
2
years of professional experience
Work History
Serving Assistant and Hostess
Carrabba's Restaurant
06.2023 - 03.2024
- Maintained a clean and organized dining area for optimal guest experience.
- Streamlined communication between kitchen staff and servers, resulting in increased accuracy of orders and reduced wait times.
- Increased overall team productivity by proactively identifying tasks that needed attention and addressing them without being asked.
- Provided friendly greetings upon customer arrival, creating welcoming environments that encouraged repeat patronage.
- Managed reservation bookings efficiently, coordinating with hosts and servers to accommodate guests in a timely manner.
- Contributed to a positive work atmosphere by maintaining a professional demeanor and collaborating effectively with team members.
Hostess
Texas Roadhouse
02.2023 - 05.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored seating area and checked restrooms regularly to keep spotless.
Team Member
Coldstone Creamy
04.2022 - 09.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
Education
High School Diploma -
Archbishop Spalding High School
Severn, MD05.2025
Skills
- Patience and Empathy
- Professional Attitude
- Food safety knowledge
- Maintaining Composure
- Order Taking
- Menu Memorization
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
Timeline
Serving Assistant and Hostess
Carrabba's Restaurant
06.2023 - 03.2024
Hostess
Texas Roadhouse
02.2023 - 05.2023
Team Member
Coldstone Creamy
04.2022 - 09.2022
High School Diploma -
Archbishop Spalding High School