Danica Dierdorf
Lynden,WA
Summary
Motivated retail banking professional with strong customer service skills and a focus on building long-term client relationships. Experienced in leading meaningful customer conversations to connect clients with the right financial products. Ready to use my background in referrals and branch operations to succeed in a personal banking role.
Overview
4
4
years of professional experience
Work History
Teller
Wells Fargo
04.2025 - Current
- Identify customer financial needs and connect them to personal bankers, averaging 21 high-quality referrals per month to support branch growth.
- Build customer relationships through consistent engagement, holding a 93.4% monthly average for Next Best Conversation (NBC) presentments.
- Accurately process deposits, withdrawals, transfers, and loan payments while balancing a high-volume cash drawer daily.
- Assist customers with account inquiries, debit card issues, and online banking tools while resolving complaints with great service.
- Verify customer identities and follow all banking regulations, safety procedures, and confidentiality rules to protect sensitive data.
Crew Member
Little Caesars Pizza
10.2022 - 09.2025
- Provided fast and friendly customer service in a high-volume setting
- Guided customers with orders and product recommendations to improve satisfaction
- Processed cash transactions and operated registers with accuracy to ensure smooth customer service
- Trained new team members and facilitated daily operations to enhance team efficiency
- Maintained a clean, organized, and efficient workspace
Education
High School Diploma -
Sehome High School
Bellingham, WASkills
- High-quality customer service with a strong ability to resolve client concerns
- Strong communication focused on building trust and deepening customer relationships
- Ability to assess customer needs and suggest appropriate bank products
- Strong problem-solving and multitasking skills in fast-paced retail environments
- Dependable team player with a strong work ethic and attention to detail
- Foundational understanding of retail banking operations, compliance, and security regulations
Timeline
Teller
Wells Fargo
04.2025 - Current
Crew Member
Little Caesars Pizza
10.2022 - 09.2025
High School Diploma -
Sehome High School