Danica Graham (Recla)
Peoria,AZ - Arizona
Summary
Reliable Shift Leader with 4 years in the retail industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks
10.2019 - Current
- Enhanced team efficiency by implementing streamlined processes and procedures for night shift operations.
- Reduced employee turnover by fostering a positive work environment and providing ongoing support to staff members.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
Partner
Culvers
05.2017 - 09.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
Education
Bachelor of Science - Graphic Information Technology
Arizona State University
Tempe, AZ05.2024
Skills
- Customer-Oriented
- Inventory Control
- Financial Management
- Strategic Planning
- Operations Management
- Training and Mentoring
- Cash Handling Expertise
- Conflict Resolution Techniques
- Task Prioritization
- Leadership Abilities
- Fast learner
Timeline
Shift Supervisor
Starbucks
10.2019 - Current
Partner
Culvers
05.2017 - 09.2017
Bachelor of Science - Graphic Information Technology
Arizona State University