DANICA MEADE
Highland Lakes,NJ
Summary
Clear and dynamic communicator skilled in organizational planning and demonstrating excellent judgement in balancing customer, employee and company objectives.
Overview
10
10
years of professional experience
Work History
Customer Service Manager
A1 Tablecloth Co.
S. Hackensack, NJ
01.2023 - 07.2024
- Re-Organized the Department to create a Senior / Junior structure
- Hire and train new employees
- Manage scheduling
- Organize Meetings
- Create training and reference materials
- Distribute work amongst representatives
- Handle escalated issues
- Ensure customer and employee satisfaction
Customer Service Representative
A1 Tablecloth Co.
S. Hackensack, NJ
10.2021 - 01.2023
- Answer incoming calls and emails
- Data Entry
- Implemented a more effective way to use our existing phone system
- Provided valuable feedback which lead to successes company wide
- Improved morale by organizing office outings and showing recognition of celebrations
Event Rental Specialist
Party Rental LTD
Teterboro, NJ
08.2016 - 09.2021
- Service customers from start to finish of their event (Galas, Corporate Functions, Weddings, Etc.)
- Concentration on Platinum Accounts
- Website Pioneer for Online Ordering System
- Develop and offer additional materials to enhance training
- Handle heavy volume of customer inquiries via phone and email
- Collaborate effectively with all departments within the company
- Develop and maintain positive customer relations
Marketing Manager/ Waitress
Houlihan's
Secaucus, NJ
10.2014 - 08.2016
- Distributed marketing material to local businesses
- Followed up on large party events
- Represented the company at all local events
- Prepared the restaurant for opening five days a week
- Managed money
- Able to multi-task effectively
Education
Certified Event Rental Professional (CERP) - Warehouse Management & Tabletop Design
American Rental Association
Moline, IL2019
Bachelor of Arts - Communication Studies
Kean University
Union, NJ2013
High School Diploma -
Nutley High School
Nutley, NJ01-2008
Skills
- Focused and Driven
- Continuous Improvement
- Project Support
- Workflow Management
Timeline
Customer Service Manager
A1 Tablecloth Co.
01.2023 - 07.2024
Customer Service Representative
A1 Tablecloth Co.
10.2021 - 01.2023
Event Rental Specialist
Party Rental LTD
08.2016 - 09.2021
Marketing Manager/ Waitress
Houlihan's
10.2014 - 08.2016
Certified Event Rental Professional (CERP) - Warehouse Management & Tabletop Design
American Rental Association
Bachelor of Arts - Communication Studies
Kean University
High School Diploma -
Nutley High School
Similar Profiles
Sarai RamosSarai Ramos
Customer Service/Date Entry at A1 TableclothCustomer Service/Date Entry at A1 Tablecloth
Patrick HolmesPatrick Holmes
Laborer at Cottom's A1 SodLaborer at Cottom's A1 Sod
Daniel EilamDaniel Eilam
Maintenance Manager at A1 Cleaning By HappeMaintenance Manager at A1 Cleaning By Happe