Danicel Muro Martinez
Miami,Florida
Summary
Experienced customer service and administrative support professional dedicated to providing exceptional service. Skilled in multitasking to ensure efficient operations and deliver top-notch customer support. Excellent communication and interpersonal abilities foster positive relationships with customers and colleagues. Thrives in a collaborative, team-oriented environment, consistently contributing to the overall success of the organization.
Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.
Overview
8
8
years of professional experience
Work History
Universal Banker
First Horizon Bank
03.2024 - Current
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
Customer Service Staff
Publix Super Markets
09.2017 - Current
- Provide outstanding customer service using interpersonal skills to ensure customer satisfaction
- Assist customers with their purchases, inquiries, and product information by utilizing knowledge on existing items, making their experience shopping a pleasure
- Operate cash registers, handle cash transactions, and maintain accurate cash balances using multitasking abilities to ensure the department is running smoothly
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
Education
Miami Dade college -
Miami Dade college
01.2020
Bachelor - Accounting and Finance
Jose Marti Perez School
01.2013
Skills
- Communication
- Customer Service
- Detail-oriented
- Microsoft Office Suite
- Multitasker
- Organized
- Quick Learner
- Cash handling proficiency
- Payment processing
- Teller experience
- Account openings
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Universal Banker
First Horizon Bank
03.2024 - Current
Customer Service Staff
Publix Super Markets
09.2017 - Current
Bachelor - Accounting and Finance
Jose Marti Perez School
Miami Dade college -
Miami Dade college
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