Marquise Burrell
Baltimore,MD
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers.
Experienced with financial service operations and client relations. Utilizes effective communication and organizational skills to manage banking transactions and client inquiries. Knowledge of regulatory compliance and banking protocols ensures reliable and accurate service delivery.
Overview
6
6
years of professional experience
Work History
Universal Banker
M&T Bank
2025.01 - Current
- Facilitated customer transactions, ensuring accuracy and efficiency in cash handling and processing.
- Educated clients on financial products, enhancing customer understanding and engagement.
- Resolved customer inquiries, delivering exceptional service to improve satisfaction ratings.
- Collaborated with team members to streamline banking operations and enhance workflow efficiency.
- Analyzed client needs to recommend tailored financial solutions, driving account growth and retention.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Senior Customer Service Representative
K&G Fashion Superstore
2020.02 - 2025.01
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Assisted customers by answering questions, addressing concerns and providing current account information.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers about products, pricing and policies to address and resolve issues.
- Consulted with customers regarding needs and addressed concerns.
Education
High School Diploma -
Woodlawn High School Center For Pre-Eng. Res.
Baltimore, MD06.2020
Skills
- Account management
- Membership renewals
- Customer support
- Technologically savvy
- Self-starter
- Communication
- Organization and efficiency
- Time Management
- Teamwork
- Dependability
- Adaptability
- Financial planning
- Transaction processing
- Banking software navigation
- Teller experience
- Cash handling
- Branch operations
Education and Training
other
Timeline
Universal Banker
M&T Bank
2025.01 - Current
Senior Customer Service Representative
K&G Fashion Superstore
2020.02 - 2025.01
High School Diploma -
Woodlawn High School Center For Pre-Eng. Res.