Laura Martinez
Bridgeport,CT
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Universal Banker
M&T Bank
Fairfield, CT
01.2020 - 11.2024
- Streamlined correction process by ensuring prompt identification and adjustment of teller discrepancies.
- Oversaw evaluation cycle across teller team.
- Ensured the team was informed of procedural, policy, and operational modifications.
- Flagged abnormal activities to mitigate financial risks.
- Executed transactions in strict compliance with established policies and procedures.
- Enforced compliance with established teller policies and procedures.
- Ensured secure opening and closing of vaults.
- Engaged in targeted training sessions relevant to job responsibilities.
- Designed weekly teller schedules to maintain full operational coverage.
- Compiled daily summary totals and associated tickets for transaction batches.
- Ensured proper inventory of currency and coin stock.
- Balanced cash drawer according to established schedules.
- Responded to customer inquiries related to account details.
- Handled additional tasks to assist the Personal Banker in high-traffic situations.
- Completed daily cash balancing and operated ATMs.
- Modified, opened and closed customer accounts.
Office Administrator
Peoples Untied Bank
Fairfield, CT
01.2016 - Current
- Logged entries onto spreadsheets, keeping track of daily administrative tasks.
- Delivered prompt assistance by addressing incoming telephone calls and managing client concerns efficiently.
- Supported banking staff by managing customer requests efficiently.
- Increased banking revenue by acquiring new clientele.
- Cultivated rapport with clients by adhering to top banking standards.
- Supported staff in promoting banking products and services.
- Provided recommendations for more efficient administration techniques.
- Fostered a constructive work atmosphere.
- Conducted all tasks in accordance with banking policies and procedures.
Banker 3, 2
Peoples Untied Bank
Fairfield, CT
08.2015 - Current
- Maintained all policies and procedures while overseeing ATM custodian initiatives.
- Enhanced and sustained high levels of customer satisfaction through a genuine service approach.
- Updated knowledge on banking policies and procedures, focusing on business item storage.
- Managed ATM cash levels, replenished funds proactively, and monitored operational status.
- Conducted lobby management by engaging customers in conversation about services.
- Verified supporting documentation aligned with client transactions and receipts.
Cash Handling
GAP Old Navy
Milford, CT
09.2013 - 09.2018
- Manages store safes and oversees cash handling operations.
- Processed more than 100 transactions each shift.
- Enhances both sales and credit card application targets.
- Enhanced customer satisfaction through attentive service and personalized approach.
- Ensured accurate cash drawer counting and balancing.
- Handled customers ensuring high levels of efficiency.
- Enrolled customers in marketing subscriptions.
Education
Associates Degree - Business Administration
Norwalk Community College
Norwalk, CT01.2025
High School Diploma -
Long Island City High School
Astoria, NY06.2012
Skills
- Account analysis
- Account Management
- Organizational skills
- Human Resources
- Sales
- Account reconciliation
- Analysis skills
- Interviewing
- Performance Management
- Employee Orientation
- Microsoft Outlook
- Microsoft Excel
- Communication skills
- Change Management
- Financial services
- Cash management
- Recruiting
- Accounts payable
- Banking
- Public accounting
- Computer skills
- Leadership
- Accounting software
- Strategic Planning
- ADP
- Fraud
- Financial Services
- Microsoft Office
Certification
- NMLS - Nationwide Multistate Licensing System, 08/22, 08/23, The Nationwide Mortgage Licensing System (NMLS) is a centralized online database that's used by mortgage and finance regulatory agencies to maintain state licensing programs.
- Driver's License
Languages
Spanish
Native/ Bilingual
Timeline
Universal Banker
M&T Bank
01.2020 - 11.2024
Office Administrator
Peoples Untied Bank
01.2016 - Current
Banker 3, 2
Peoples Untied Bank
08.2015 - Current
Cash Handling
GAP Old Navy
09.2013 - 09.2018
Associates Degree - Business Administration
Norwalk Community College
High School Diploma -
Long Island City High School
Similar Profiles
Tarvisha MaldonadoTarvisha Maldonado
Fraud Associate/Fraud Associate Senior at M&T BankFraud Associate/Fraud Associate Senior at M&T Bank
Marilyn InterisanoMarilyn Interisano
Mortgage Customer Outreach Specialist II at M&T BankMortgage Customer Outreach Specialist II at M&T Bank
Indira ChaconIndira Chacon
Relationship Banker at M&T BankRelationship Banker at M&T Bank
Ricardo GardinerRicardo Gardiner
Senior Customer Service Representative at M&T BankSenior Customer Service Representative at M&T Bank
Giulianna VasquezGiulianna Vasquez
Prepared Foods Team Member at Whole Food MarketPrepared Foods Team Member at Whole Food Market