Tammie Wadsworth
Bellevue
Summary
Versatile Teller knowledgeable about checking, savings and investment fund accounts and transactions. Skilled in assisting customers with accounts, transfers and banking product needs. Brings excellent communication skills combined with open and upbeat nature.
Overview
32
32
years of professional experience
Work History
Universal Banker
State bank
Marblehead
12.2024 - Current
- Processed customer transactions efficiently and accurately.
- Assisted customers with account inquiries and provided product information.
- Balanced cash drawer daily to ensure accurate recordkeeping.
- Collaborated with team members to enhance customer service experiences.
- Managed cash transactions accurately and securely daily.
- Resolved customer complaints effectively and efficiently.
- Maintained compliance with banking regulations and policies consistently.
- Supported branch operations by organizing daily workflow tasks.
- Processed deposits, withdrawals, loan payments and other financial transactions.
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
- Answered telephone inquiries regarding account balances, fees or general information.
- Maintained cash drawer by following exact procedures for transactions and strong security protocols.
- Provided customer service to clients by answering questions, resolving complaints and processing transactions.
- Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
- Verified customer identity through driver's license or other forms of identification.
- Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using computers or calculators.
- Assisted customers with online banking setup and troubleshooting issues.
- Sold, upsold and cross-sold products to bank customers to achieve revenue targets.
- Attended weekly meetings with branch managers to discuss goals related to sales targets.
- Developed relationships with business owners to promote commercial banking services.
- Performed fraud prevention duties by monitoring suspicious activity on customer accounts.
Manager
Dave’s drive thru
Marblehead
08.2019 - 12.2024
- Oversaw daily operations and ensured efficient service delivery.
- Managed staff scheduling and maintained optimal workforce levels.
- Trained new employees on procedures and customer service standards.
- Implemented operational improvements to enhance customer experience.
- Handled inventory management and coordinated supply replenishment.
- Resolved customer complaints swiftly to maintain satisfaction levels.
- Monitored compliance with health and safety regulations consistently.
- Collaborated with team members to achieve smooth workflow execution.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Conducted performance reviews for team members.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Department Manager
Walmart
Port Clinton
06.1994 - 08.2019
- Oversaw daily operations to ensure efficient store management.
- Managed staff scheduling to optimize workforce productivity.
- Implemented training programs for new team members.
- Coordinated inventory management and stock replenishment processes.
- Enforced company policies and procedures to maintain compliance.
- Assisted in developing sales strategies to enhance customer engagement.
- Led team meetings to communicate goals and expectations effectively.
- Resolved customer complaints by providing effective solutions promptly.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Followed safety protocols and company processes and procedures.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Worked closely with sales associates to complete tasks.
- Performed opening and closing duties as part of management team and handled cash management.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Monitored daily sales figures to track trends in customer buying behavior.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
- Conducted regular performance reviews to monitor progress of individual employees.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Managed budgets effectively by making sure costs stayed within allocated limits.
- Participated actively in strategic planning sessions with top executives from different divisions.
- Grew department's team and technical capabilities with hiring and training of talented individuals.
- Led team meetings to communicate targets, share updates, and gather feedback.
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
- Coordinated with suppliers and vendors to negotiate contracts and secure favorable terms.
- Managed daily operations, ensuring efficient workflow and productivity.
- Developed and maintained relationships with key stakeholders, including suppliers, customers, and team members.
Education
Port Clinton High Schook
Port Clinton, OhioSkills
- Cash handling
- Account management
- Transaction processing
- Compliance monitoring
- Product knowledge
- Customer relationship management
- Sales strategies
- Operational efficiency
- Critical thinking
- Proactive communication
- Staff performance management
- Banking software navigation
- Performance tracking
- Deposit processing
- Loan processing
- Check processing
- Financial advising
- Risk management
- Cash handling proficiency
- Electronic funds transfer
- Customer needs assessment
- Branch operations
- Payment processing
- Know your customer
- Teller support
- Reviewing documents
- Best practices
- Account updating
- Regulatory compliance
- Loss prevention
- Employee training assistance
- Account servicing
- Money handling
- Balance transfers
Timeline
Universal Banker
State bank
12.2024 - Current
Manager
Dave’s drive thru
08.2019 - 12.2024
Department Manager
Walmart
06.1994 - 08.2019
Port Clinton High Schook