Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Danicka Jacques

Brooklyn,NY

Summary

With over 5 years in healthcare supervision. I excel in supporting seamless business operations and establishing policies for high-quality healthcare. committed to creating a productive environment through open communication and goal setting. I specialize in recruiting, training and supervising staff to enhance patient care. My strong analytical and technical skills, coupled with a high-energy, self motivated approach, ensure efficient task completion. Confident in my ability to contribute to the ongoing success and improvement of healthcare services.

Results-driven case management professional with track record of effective client advocacy and support. Experienced in conducting thorough assessments and creating individualized care plans to meet client needs. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations to ensure optimal client outcomes.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Site Supervisor

Chai Urgent care
08.2022 - Current
  • Assist with billing collections and improving billing processes
  • Recruit, train and oversee new employees
  • Conducted teams' meetings to improve workflows and contribute to improve patient outcomes workflows and contribute to improve the patient experience
  • Problem solving an analytical skill to identify and address UCA challenges
  • Implementing process to reduce cost, quality and reduce wait time for patients
  • Supervising staff, creating work schedules and resolving operational and employee issues

Case Manager

Value Care Agency
09.2019 - 08.2022
  • Identified community resources to support clients.
  • Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
  • Visited homes and agencies to provide support and case management services to clients.
  • Assisted clients in accessing services and benefits by providing education and information about community resources, successfully assisting clients in acquiring needed aid.


Education

Certificate - Radiology

Hostos Community College
Bronx, NY
06-2026

Master (MBA) - Healthcare management

Berkeley College
12.2023

Bachelor of Arts - Psychology

Medgar Evers College
Brooklyn, New York
06.2022

Skills

  • Accreditation &compliance
  • Medical Billing & collection
  • Leadership ability
  • Communication Skills
  • Microscoft office
  • Excel
  • powerpoint
  • Relationship cultivation
  • Client Advocacy
  • Assessment skills
  • Drug screening
  • Family interviewing
  • Teamwork and Collaboration

Certification

  • Certified DOT (Chai Urgent Care)
  • Certified medical assistant (CMA)
  • BLS /CPR Certified

Timeline

Site Supervisor

Chai Urgent care
08.2022 - Current

Case Manager

Value Care Agency
09.2019 - 08.2022

Master (MBA) - Healthcare management

Berkeley College

Bachelor of Arts - Psychology

Medgar Evers College

Certificate - Radiology

Hostos Community College
Danicka Jacques