Danie Christel Pierre
Providence,RI
Summary
Motivational Volunteer experienced in driving community support with proactive approaches. Focused on helping to service delivery to handle growing demands. Reliable team player committed to quickly learning new concepts and skills.Hardworking employee with customer service, multitasking and time management abilities and talk multiple languages : English, French, Haitian Creole .Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Security Supervisor
Allied Universal Security Services
Providence, Rhode Island
01.2025 - Current
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Organized regular meetings with key stakeholders providing updates on recent developments in Security operations.
- Administered first aid and emergency support as needed during incidents.
- Supervised team of security personnel, ensuring compliance with all safety protocols and procedures.
- Monitored CCTV systems to ensure comprehensive surveillance of the facility.
- Worked closely with local law enforcement to coordinate security operations and investigations.
Customer Service Representative
Home Depot
Bridgewater, Massachusetts
07.2024 - 01.2025
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Cashier Team Lead
Walmart
Brockton, Massachusetts
02.2024 - 06.2024
- Completed paperwork related to personnel actions including hiring, terminations, transfers.
- Assisted customers with locating items within the store when requested.
- Managed scheduling, payroll, and time off requests for team members.
- Processed refunds and exchanges according to company policy.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Performed daily opening and closing procedures for the register area.
- Processed payments promptly for customers to exceed productivity standards.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Verified customer age requirement for alcohol or tobacco purchases.
- Greeted customers promptly and responded to questions.
- Welcomed customers, offering assistance to help find store items.
Volunteer
Aids Healthcare Foundation
07.2023 - 12.2023
- Provided assistance to staff in the daily operations of the organization.
- Organized and maintained records of volunteer hours and donations.
- Assisted with fundraising efforts, including event planning and donor outreach.
- Collaborated with other volunteers to create a positive work environment.
- Participated in team-building exercises to strengthen relationships among volunteers.
- Served as an ambassador for the organization at community outreach events.
Volunteering
Sow A Seed Family
05.2023 - 12.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Customer Service Representative
Digicel Group | Port-Au-Prince , Haiti, Ouest
Port-Au-Prince , Haiti
01.2022 - 11.2023
- Implemented innovative methods for streamlining the customer service process.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Student in Dental Assistant
Community College of Rhode Island
Warwick, RI 09.2024 - 08.2025
CPR & BLS Classes -
American Red Cross
01-2025
Associate of Applied Science - Secretary Administrative/ Communication Studies
CEDI
Haiti03-2022
Certification - Human Resources
Coursera
Skills
- Attention to Detail
- Organized and Efficient
- Teamwork and Collaboration
- Language expertise
- Inventory Control
- Product Promotions
- Customer care
- Reliable
- Customer Service
- Leadership
Languages
- English
- French
- Haitian Creole
- Spanish
Hard skills and Languages
- Multilingual Skills ( English , French , Haitian Creole , Spanish)
- Computer Skills ( Microsoft Office Word, Excel, PowerPoint, Canva)
- Project Management Skills
Timeline
Security Supervisor
Allied Universal Security Services
01.2025 - Current
Student in Dental Assistant
Community College of Rhode Island
09.2024 - 08.2025
Customer Service Representative
Home Depot
07.2024 - 01.2025
Cashier Team Lead
Walmart
02.2024 - 06.2024
Volunteer
Aids Healthcare Foundation
07.2023 - 12.2023
Volunteering
Sow A Seed Family
05.2023 - 12.2023
Customer Service Representative
Digicel Group | Port-Au-Prince , Haiti, Ouest
01.2022 - 11.2023
Associate of Applied Science - Secretary Administrative/ Communication Studies
CEDI
Certification - Human Resources
Coursera
CPR & BLS Classes -
American Red Cross