Daniel Acosta Garibay
Sebastopol,CA
Summary
Proactive front-of-house employee with a passion for delivering exceptional customer service. Skilled in collaboration and conflict resolution, enhancing both guest experiences and team efficiency. Ready to support operational excellence in a fast-paced setting.
Overview
10
10
years of professional experience
Work History
Front of House Employee
Iggy's Burger
Sebastopol, CA
10.2025 - Current
- Provided excellent customer service by greeting and assisting patrons with menu selections.
- Operated point-of-sale system accurately, processing transactions efficiently.
- Maintained cleanliness of dining area, ensuring compliance with health and safety standards.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Assisted in training new employees on front-of-house procedures and customer interaction protocols.
- Handled customer inquiries and resolved complaints effectively to enhance guest satisfaction.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Documented customer orders and conveyed special requests to kitchen staff.
- Changed out drink station syrups.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Completed milkshakes and ice cream desserts for customers.
- Prepared salads, soups and sandwiches for customers.
Busser
The Tides Restaurant
Bodega Bay, CA
09.2024 - 05.2025
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted servers by promptly clearing tables and resetting for new guests.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages.
- Supported training of new bussers on restaurant standards and best practices.
- Engaged with guests to ensure satisfaction and address any immediate concerns.
- Adhered to health and safety regulations, promoting a safe dining environment.
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Demonstrated attention to detail when setting tables according to restaurant standards.
- Delivered exceptional service by remaining attentive to guests'' needs without being intrusive.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Coordinated with host staff on table availability, facilitating timely seating arrangements for guests.
- Maintained well-stocked and organized busser station, ensuring quick access to cleaning supplies and tableware.
- Improved restaurant ambiance, regularly polishing glassware and silverware to high shine.
- Contributed to special events setup, efficiently arranging tables and decor according to event specifications.
- Contributed to restaurant's reputation for cleanliness, diligently sweeping and mopping floors daily.
- Facilitated positive dining experience, greeting guests warmly and assisting with seating arrangements when necessary.
- Greeted customers and provided menus upon arrival to dining room.
- Established rapport with customers by providing friendly and attentive service.
- Assisted customers with carry-out service.
- Processed payments for orders and provided customers with change.
Room Service Order Taker
Bodega Bay Lodge
Bodega Bay, CA
06.2016 - 02.2023
- Collaborated closely with housekeeping staff to coordinate meal deliveries and ensure a seamless guest experience.
- Received and processed room service orders efficiently, ensuring guest satisfaction.
- Communicated with kitchen staff to coordinate timely preparation of food and beverage items.
- Maintained knowledge of menu items, daily specials, and ingredient sourcing for accurate recommendations.
- Ensured compliance with health and safety standards during food handling and delivery processes.
- Collaborated with housekeeping to track in-room dining supplies and inventory levels accurately.
- Assisted in training new team members on order-taking procedures and service protocols effectively.
- Actively participated in team meetings to discuss ways to enhance the overall room service experience for guests.
- Enhanced guest satisfaction by promptly and accurately taking room service orders over the phone.
- Improved room service efficiency by maintaining accurate records of all orders, special requests, and billing information.
- Upheld strict standards of cleanliness and hygiene while preparing meal trays, complying with all relevant food safety regulations.
- Fostered positive relationships with hotel guests through professional demeanor and efficient handling of all room service inquiries.
- Ensured high-quality dining experiences for guests in their rooms with meticulous attention to detail when setting up meal trays.
- Handled any necessary adjustments or modifications to orders quickly while keeping both kitchen staff and guests informed throughout the process.
- Utilized strong multitasking abilities to efficiently manage multiple incoming calls while simultaneously inputting order details into the system accurately.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
- Met guests' needs by delivering meals and snacks and retrieving additional items.
- Garnished completed orders and arranged foods to please customers.
- Prepared special services for guests such as honeymoon and other romantic packages.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Inspected dishes and utensils for cleanliness.
- Assisted customers in selecting menu items, answering questions and providing general information.
- Processed customer payments to accurately record transactions.
- Developed rapport with returning guests, remembering their preferences to provide an even more personalized room service experience.
Host
Bodega Bay Lodge
Bodega Bay, CA
06.2016 - 02.2023
- Greeted and seated guests, ensuring a welcoming atmosphere for all visitors.
- Managed reservation system, optimizing table assignments to enhance guest experience.
- Trained new hosts on operational procedures and customer service standards.
- Implemented process improvements that streamlined seating flow during peak hours.
- Developed relationships with regular guests, fostering loyalty and repeat visits.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Provided patrons with estimated waiting times during peak service hours.
- Delivered pick-up and curbside orders to guests.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Took initial drink orders and relayed information to wait or bar staff.
Room Service Order Taker
Bodega Bay Lodge
Bodega Bay, CA
06.2016 - 02.2023
- Received and processed room service orders efficiently, ensuring guest satisfaction.
- Communicated with kitchen staff to coordinate timely preparation of food and beverage items.
- Managed order modifications and special requests to accommodate guest preferences.
- Maintained knowledge of menu items, daily specials, and ingredient sourcing for accurate recommendations.
- Ensured compliance with health and safety standards during food handling and delivery processes.
- Collaborated with housekeeping to track in-room dining supplies and inventory levels accurately.
- Assisted in training new team members on order-taking procedures and service protocols effectively.
- Contributed to successful hotel events by coordinating large-scale room service orders for various functions and gatherings.
- Ensured high-quality dining experiences for guests in their rooms with meticulous attention to detail when setting up meal trays.
- Utilized strong multitasking abilities to efficiently manage multiple incoming calls while simultaneously inputting order details into the system accurately.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Verified accuracy and quality of orders before delivery.
- Met guests' needs by delivering meals and snacks and retrieving additional items.
- Garnished completed orders and arranged foods to please customers.
- Prepared special services for guests such as honeymoon and other romantic packages.
- Assisted customers in selecting menu items, answering questions and providing general information.
Barista
Starbucks
Santa Rosa, CA
03.2019 - 07.2021
- Prepared and served high-quality beverages in fast-paced environment.
- Trained new baristas on beverage preparation and customer service standards.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Collaborated with team members to streamline processes and improve service speed.
- Upheld company policies regarding food safety, sanitation, and workplace safety standards.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Followed exact recipes for mixing and preparing beverage and food items.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Packaged bagels, muffins and other food items for customer purchase.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Education
High School Diploma -
Analy High School
Sebastopol, CASkills
- Efficient work pace
- Computer skills
- Food preparation/presentation
- Food safety awareness/knowledge
- Team player attitude
- Foreign language skills/bilingual
- Greeting guests/order taking/phone etiquette
- Cash register operation/payment processing
- Food and beverage service/food running
- Table setting/attention to detail
- Kitchen assistance/communication
- Adaptability and flexibility
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Front of House Employee
Iggy's Burger
10.2025 - Current
Busser
The Tides Restaurant
09.2024 - 05.2025
Barista
Starbucks
03.2019 - 07.2021
Room Service Order Taker
Bodega Bay Lodge
06.2016 - 02.2023
Host
Bodega Bay Lodge
06.2016 - 02.2023
Room Service Order Taker
Bodega Bay Lodge
06.2016 - 02.2023
High School Diploma -
Analy High School