Daniel Adame
Results-focused professional with strong background in enforcing municipal codes and regulations. Known for effectively addressing and resolving any issues while ensuring safety and well-being. Emphasizes team collaboration and adaptability, utilizing keen attention to detail and problem-solving abilities to meet objectives.
Work History
Code Enforcement Officer
9 Months- Conducted inspections of properties to identify violations and ensure adherence to safety protocols.
- Enforced compliance with city codes and regulations to maintain community standards.
- Collaborated with property owners to develop corrective action plans for code violations.
- Attended court to work alongside the prosecutor to provide details on citations written for cases.
- Collaborated with local law enforcement to visit properties that were out of code. They also provided DL/DOB for citizens that were having citations written for them.
Spanish Customer Service Representative
6 Years 1 Month- Managed inbound and outbound Spanish customer calls addressing charged-off debts, ensuring clarity and resolution.
- Coordinated development of customized payment solutions, successfully finalizing debt settlements to meet customer needs.
- Provided customers with documentation of debt payoff via letters and emails
- Utilized Microsoft Office (Word, Outlook, Excel and Spreadsheets) in daily operations.
- Resolved customer inquiries and disputes through effective communication and problem-solving techniques.
Account Recovery Specialist
2 Years 9 Months- Managed communications with customers and dealerships through inbound and outbound calls, ensuring clear understanding of account statuses.
- Established payment plans with dealerships to facilitate settlement of outstanding accounts, enhancing cash flow management.
- Utilized Microsoft Word, Outlook, and spreadsheets daily for program tasks, streamlining documentation and reporting processes.
Collections
5 Months- Handled incoming and outgoing calls for customers with 30-90 days overdue accounts.
- Managed calls for customers with 30-90 days overdue accounts, facilitating account resolution.
- Employed skip tracing techniques to locate additional contact information for customers.
- Communicated with clients via email to address account issues and provide updates.
- Worked through Aerotek temp agency.
Account Receivables
1 Year 6 Months- Implemented management strategies for loaned credit transactions across North Florida dealerships, enhancing transaction oversight
- Made payment arrangements and sent out final demand letters
- Arranged payment plans and issued final demand letters to expedite account resolution
- Sent monthly statements each month through manual processes to ensure timely delivery.
- Implemented effective management strategies for loaned credit transactions in the North Florida region's dealerships and shops
Collections
1 Year 1 Month- Utilized automatic dialer to enhance efficiency in front end collections.
- Handled various calls, effectively communicating to resolve customer inquiries.
- Demonstrated strong communication skills in handling various calls
- Introduced new strategies to secure timely customer payments, reducing risk of delinquency.
Education
Diploma - English
Skills
Certification
-Texas A&M Engineering Extension Service 36 hours for Basic Code Enforcement training
-Texas A&M Engineering Extension Service hours for Hazardous Materials training
-Code Enforcement Officer license through the Texas Department of Licensing and Regulation
-Certificate of Completion for CEOSF Safety Specialist
-Certification for Grease Traps and Interceptors through Building Officials Association of Texas/Business Professional Institute
-FEMA training ICS-200, IS-700, IS-800
-Texas Illegal Dumping Resource Center certification
-ICC certification for Permit Technician Career Path (Free)
-BPI certification for course Substandard Structure Abatement
-BPI certification for Civic Responsibilities for Code Enforcement