Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Workphone
Affiliatedorganizations
Projects
Timeline
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Daniel Adewetan

Bowie,Maryland

Summary

Accomplished Technical Support Specialist with over one year of experience delivering comprehensive assistance to PC and Mac users. Proficient in utilizing ticketing systems and resolving technical issues via remote tools. Skilled in scripting languages such as PowerShell and VBScript, and knowledgeable in object-oriented programming concepts. Committed to delivering exceptional customer service and maintaining professionalism in high-pressure environments. Eager to leverage my technical acumen, customer service skills, and passion for information technology to contribute to organizational success in a remote internship role.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Technical Support Specialist

Classic Insurance Agency
01.2024 - 05.2024
  • Delivered comprehensive technical support to PC and Mac users, resolving issues via remote tools such as TeamViewer and AnyDesk
  • Utilized Freshdesk ticketing system to manage and prioritize support requests
  • Conducted software installations, including Microsoft Office 365 Suite, and performed computer imaging
  • Assisted users in troubleshooting hardware and software issues, maintaining high customer satisfaction.

Volunteer Tech Support

De Rock Tag & Title
06.2018 - 12.2023
  • Provided tech support for community events, helping attendees with various technical issues
  • Collaborated with team members to ensure smooth operation of events
  • Developed strong communication skills by explaining technical concepts to non-technical audiences.

Education

Bachelor of Science - Computer Science

University of Maryland Eastern Shore
Princess Anne, MD
05.2024

Skills

  • Technical Support & Troubleshooting: PC & Mac
  • Ticketing Systems: Experience with Freshdesk
  • Remote Support Tools: TeamViewer, AnyDesk
  • Programming Languages: Java, C, Python, JavaScript, HTML5, CSS, PowerShell, VBScript
  • Database Management: MySQL, SQL
  • Data Visualization: Tableau, Power BI
  • Operating Systems: Linux, Windows
  • Version Control: Git, GitHub
  • Networking: TCP/IP protocol, load balancing, monitoring, software-defined networking (SDN)
  • Development Tools: Visual Studio, Eclipse, PyCharm
  • Agile Methodologies: Scrum, Kanban
  • Security: Encryption, authentication protocols
  • Cloud Computing: Virtualization, cloud computing concepts
  • Software Installation: Microsoft Office 365 Suite, computer imaging
  • Soft Skills: Strong communication, teamwork, time management

Certification

  • Enterprise Design Thinking - Team Essentials for AI, IBM, March 2024
  • Enterprise Design Thinking Co-Creator, IBM, March 2024
  • Enterprise Design Thinking Practitioner, IBM, March 2024
  • IBM Cloud Essentials, IBM, March 2024
  • SQL and Relational Databases 101, Cognitive Class.ai, March 2024
  • Cybersecurity Fundamentals, IBM, April 2024
  • Artificial Intelligence Fundamentals, IBM, April 2024
  • Intel Edge AI Certification, Intel, May 2024
  • Introduction to Cybersecurity, Cisco, May 2024
  • Generative AI for Executives and Business Leaders, IBM, May 2024
  • Data Fundamentals, IBM, June 2024
  • IBM Machine Learning Specialist - Professional, IBM, June 2024
  • IBM Machine Learning Specialist - Advanced, IBM, June 2024
  • COBOL Programming with VSCode, IBM, June 2024
  • Data Analysis with Python, Cognitive Class.ai, June 2024
  • AT&T 2024 Technology Academy, AT&T, June 2024
  • Introduction to Generative AI, Google, June 2024

Accomplishments

  • Seidel Award in Computer Science, Spring 2023
  • Charles Herbert Flowers Perseverance Award, Spring 2019
  • Honor Roll, Spring 2023, Spring 2024
  • UMES Persistence Grant, Spring 2023 & Spring 2024
  • UMES Benevolence Scholarship, Summer 2022

Workphone

240-389-5604

Affiliatedorganizations

  • Member of ACM: Association for Computing Machinery (2022)
  • Member of UMES Engineering Club (2024)

Projects

Google Calendar Prototype: Developed interactive features using HTML for the front end and Python for the back end, with a MySQL database to store information. 


Secure Login Page: Designed a secure login page with signup features using CSS, HTML, and JavaScript to enhance user experience and data integrity. 


Customer Information Management in C++: Created a program to manage customer information with user-friendly interfaces for data entry, modification, and presentation. 


MP3 Player in Java: Developed a feature-rich MP3 player with a graphical user interface, including playlist management and audio playback controls. 


Pac-Man Game in JavaScript: Developed using Dijkstra's algorithm. 


ChatGPT Prototype App: Developed using Python and the OpenAI GPT-3 API for natural language processing and conversation generation. 


Password Manager in Python: Ensured secure storage and management of sensitive data through encryption and authentication protocols.

Timeline

Technical Support Specialist

Classic Insurance Agency
01.2024 - 05.2024

Volunteer Tech Support

De Rock Tag & Title
06.2018 - 12.2023

Bachelor of Science - Computer Science

University of Maryland Eastern Shore

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Daniel Adewetan