Daniel Aguero Garcia
Summary
Dynamic leader with a proven track record at Aeroservicios / Southwest, enhancing operational efficiency and staff productivity. Expert in operational planning and team management, I excel in multitasking and problem-solving, significantly reducing labor costs and boosting customer satisfaction. Skilled in staff training and development, my leadership fosters a culture of continuous improvement and performance excellence.
Overview
7
7
years of professional experience
Work History
Operations Supervisor
Aeroservicios / Southwest
05.2021 - Current
- Streamlined scheduling processes for increased staff productivity and reduced labor costs.
- Reduced safety incidents by enforcing strict adherence to regulations and company policies.
- Maintained high levels of customer satisfaction with prompt resolution of issues and concerns.
- Assisted in the recruitment process, selecting qualified candidates who contributed positively to the team dynamic.
- Established a culture of continuous improvement by encouraging staff members to provide input on potential enhancements or adjustments.
- Improved station efficiency by implementing new processes and procedures.
- Provide initial training to new hires and recurrent training as required.
Sales Supervisor
Ambitec
04.2020 - 05.2021
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Promoted exceptional customer service by engaging clients on sales floor.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Passenger Service Agent
Aeroservicios / Southwest
10.2019 - 03.2020
- Monitored security and maintained operational protocols.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Escorted handicapped passengers from terminal to aircraft.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
Passenger Service Agent
Swissport
09.2017 - 10.2019
- Demonstrated high attention to detail, organization and management of multiple tasks.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations.
- Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
- Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
Education
Private Pilot - Aviation
IFA
San Jose12-2016
High School Diploma -
Colegio Redentorista San Alfonso
Alajuela12-2015
Skills
- Operational planning
- Staff training and development
- Team management
- Performance improvements
- Ticketing
- Strong leadership
- Multitasking
- Problem-solving abilities
- Decision-making
Systems Knowledge
Amadeus Altea
ARD
SmartSuites
Sabre
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Operations Supervisor
Aeroservicios / Southwest
05.2021 - Current
Sales Supervisor
Ambitec
04.2020 - 05.2021
Passenger Service Agent
Aeroservicios / Southwest
10.2019 - 03.2020
Passenger Service Agent
Swissport
09.2017 - 10.2019
Private Pilot - Aviation
IFA
High School Diploma -
Colegio Redentorista San Alfonso
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