Bilingual member specialist known for exceptional communication and problem-solving skills. Committed to enhancing client retention and providing top-tier service through effective training and mentorship.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member Specialist
Sam's Club
5101 S Pecos Rd Las Vegas NV 89120
06.2023 - Current
Maintained merchandising standards across assigned areas by zoning, organizing product displays, processing returns, and identifying shrink and damage to minimize loss
Delivered exceptional member service at exit and self-checkout areas, resolving concerns, assisting with purchasing decisions, and guiding members through self-service technology
Trained and mentored frontline associates on company processes, new technology, and program rollouts, fostering continuous learning and operational improvement
Upheld company standards of ethics and integrity by consistently applying policies and procedures across all business operations
Cashier
Desert Pines High School
3800 Harris Ave Las Vegas, NV 89110
10.2022 - 12.2022
Process customer transactions accurately and efficiently using point-of-sale systems.
Maintain cleanliness and organization of the checkout area to ensure a welcoming environment.
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Education
College And Career Readiness Diploma -
Desert Pines High School
3800 Harris Ave Las Vegas, NV 89110
05.2025
Skills
Proficient in Spanish
Exceptional communication
Data entry proficiency
Client retention strategies
On-the-job training
Adaptability
Problem-solving
Complaint handling
Certification
Sophia Learning Foundation IT fundamentals - April 2025