Michaell A Arrechavala
Hialeah,FL
Summary
Professional with strong experience in member services, skilled in customer relationship management, conflict resolution, and process improvement. Consistently fosters collaborative team environments and adapts to changing needs to achieve exceptional results. Known for reliability and focus on delivering high-quality service to meet organizational goals.
Overview
17
17
years of professional experience
Work History
Lead Member Service Specialist
Space Coast Credit Union
Miami Gardens, FL
09.2024 - Current
- Led team in resolving complex member inquiries, improving satisfaction rates.
- Developed and implemented training programs for new representatives, enhancing performance and efficiency.
- Streamlined communication processes between departments, increasing collaboration and information sharing.
- Analyzed service metrics to identify trends and recommend improvements in service delivery.
Member Service Specialist II
Space Coast Credit Union
Miami Gardens, FL
10.2023 - 09.2024
- Enhanced branch operations through effective daily bank teller activities and workflow prioritization.
- Promoted cross-selling efforts by educating members on bank products and services, resulting in increased sales.
- Built trusting relationships with members through attentive listening skills, insightful problem-solving abilities, and empathetic service approach.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless member experience.
- Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
Member Service Specialist
Space Coast Credit Union
Pembroke Pines, FL
03.2021 - 10.2023
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with members by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly, fostering positive relationships between the bank and its members.
Resident Services Specialist
KW Property Management
Miami, FL
11.2014 - 03.2021
- Managed resident inquiries and concerns, ensuring timely resolutions and high satisfaction levels.
- Contributed to a safe living environment by promptly responding to security issues and collaborating with local authorities when necessary.
- Educated residents on community policies and procedures, minimizing misunderstandings and violations.
Valet Supervisor
Park One of Florida
Miami, FL
01.2012 - 01.2014
- Supervised valet team members for improved productivity and adherence to company policies.
- Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
- Trained and mentored staff on customer service standards and safety procedures.
CVS Shift Supervisor
CVS Pharmacy
Miami Lakes, FL
01.2009 - 01.2012
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Education
High School Diploma -
Westland Hialeah High School
Hialeah, FL05-2011
Associate of Science - Business Administration
Miami Dade College
Miami, FL05-2028
Skills
- Service excellence orientation
- Task management expertise
- Cross-selling proficiency
- Fostering customer loyalty
- Cash handling accuracy
- Vault Monitoring
- Proficient in Spanish
- Trustworthy and reliable
Timeline
Lead Member Service Specialist
Space Coast Credit Union
09.2024 - Current
Member Service Specialist II
Space Coast Credit Union
10.2023 - 09.2024
Member Service Specialist
Space Coast Credit Union
03.2021 - 10.2023
Resident Services Specialist
KW Property Management
11.2014 - 03.2021
Valet Supervisor
Park One of Florida
01.2012 - 01.2014
CVS Shift Supervisor
CVS Pharmacy
01.2009 - 01.2012
High School Diploma -
Westland Hialeah High School
Associate of Science - Business Administration
Miami Dade College