Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Miller

Palm Coast

Summary

Dedicated and results-driven business professional with experience in customer service, team leadership, and operational management. Skilled in managing staff, ensuring compliance, resolving escalated issues, and maintaining operational efficiency. Proven ability to motivate teams, meet performance goals, and deliver excellent member and guest experiences.

Overview

12
12
years of professional experience

Work History

Lead Member Service Specialist

Space Coast Credit Union
12.2024 - Current
  • Ensure operational accuracy by overseeing team balancing, daily/weekly/monthly tasks, and cash operations (vault, coin machine, ATM audits).
  • Serve as primary resource for team, providing guidance, process support, and coaching through teller observations and one-on-one development.
  • Motivate team to meet sales goals and support branch in manager’s absence, maintaining service continuity and policy compliance.
  • Manage escalated member concerns and assist with in-branch services, including account maintenance, debit/credit card requests, deposits/withdrawals, loans, wires, IRA/HSA contributions, and monetary instrument sales.
  • Open/close accounts, process changes, and explain loan products (auto, credit card, mortgage, equity).
  • Maintain branch compliance and audit readiness through documentation monitoring, security checklists, logs, and regulatory reporting.
  • Oversee branch scheduling, breaks, floor coverage, and review weekly/Saturday schedules.
  • Support recruitment and development by reviewing resumes, participating in interviews, and onboarding new hires.
  • Track, compile, and submit monthly performance and branch data to regional leadership.
  • Ensure professional branch environment, including cleanliness, member experience, and staff adherence to dress code.
  • Investigate and resolve member issues, including online banking, fraud, lost/stolen cards, stop payments, and transaction disputes.

Guest Service / Kitchen Department Manager

McDonald's
11.2015 - 03.2021
  • Managed day-to-day operations, shift planning, and staffing coverage.
  • Handled cash, safe operations, deposits, and end-of-shift reporting.
  • Resolved customer complaints, processed refunds, and ensured guest satisfaction.
  • Supervised kitchen operations, food safety compliance, and waste/food cost targets.
  • Conducted inventory management, truck order processing, and end-of-month food counts.
  • Created floor plans, managed callouts, and supported hot zones as needed.
  • Completed daily food safety checks and ensured employees followed proper procedures.

Cook / Cashier

Steak N Shake
02.2014 - 10.2015
  • Took orders in drive-thru and served tables.
  • Prepared and cooked food, including milkshakes.
  • Handled cash register and customer transactions.

Education

Bachelor of Science - Business Management

Daytona State College
Palm Coast, FL
05.2022

Associate in - Business Management

Daytona State College
Palm Coast, FL
03.2018

Skills

  • Customer Service & Member Relations
  • Team Leadership & Staff Development
  • Operational & Cash Management
  • Sales & Performance Tracking
  • Compliance & Regulatory Reporting
  • Scheduling & Recruitment
  • Problem Resolution & Conflict Management

Timeline

Lead Member Service Specialist

Space Coast Credit Union
12.2024 - Current

Guest Service / Kitchen Department Manager

McDonald's
11.2015 - 03.2021

Cook / Cashier

Steak N Shake
02.2014 - 10.2015

Associate in - Business Management

Daytona State College

Bachelor of Science - Business Management

Daytona State College

Similar Profiles

CREATE PROFILE