BRANDY GEESEY
Cape Canaveral,Fl.
Summary
Accomplished Lead Member Service Specialist with many years of experience increasing client satisfaction, retention and referrals. Collaborative in achieving challenging objectives, working with team members and managers to deliver timely and superior handling of customer requests.
Overview
23
23
years of professional experience
Work History
Lead Member Service Specialist
Space Coast Credit Union
12.2019 - Current
- Proficient on internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Sustained updated knowledge of internal processes and industry best practices to optimize service delivery
- Responded proactively and positively to rapid change
- As a Mentor trained new personnel regarding company operations, policies and services
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Maintained a clean, safe, and organized branch environment to enhance the customer experience.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Promoted teamwork within the workplace by encouraging collaboration among staff members.
- Supervised day-to-day operations to meet performance, quality and service expectations.
OFFICE MANAGER
COCOA BEACH SHUTTLE
10.2011 - 04.2019
- Scheduling of drivers and office staff, billing hotels, 75-100 calls and reservations per day, emailing, dispatching driver to/from Airports, hotels, homes, and cruise terminals, customer
- Service calls, processing credit cards and taking cash
- Updating vehicles with registrations and stickers for airports.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Coached new hires on company processes while managing employees to achieve maximum production
- Updated reports, managed accounts and generated reports for company database
- Developed standard operating procedures for all administrative employees
- Prepared meeting rooms and materials and recorded important information
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns
BARTENDER
TIP A FEW
06.2001 - 10.2011
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Obtained cash bank and stocked service bar to prepare for operation
- Upsold menu items to customers, driving up per sale revenues and maximizing profits
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Built relationships with vendors to manage orders and negotiate costs
Education
High School Diploma/GED -
General Education Program
Cocoa 07.2019
Skills
- Communication
- Customer Service
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Customer Data Confidentiality
- Upbeat and Positive Personality
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
Accomplishments
- Achieved Watchdog spotlight survey finalist twice, through effectively helping with our Members
- Consistently reaching goals for our branch
- Branch Mentor
- MSS II
- Lead Member Service Specialist
- Supervised team members.
.
Timeline
Lead Member Service Specialist
Space Coast Credit Union
12.2019 - Current
OFFICE MANAGER
COCOA BEACH SHUTTLE
10.2011 - 04.2019
BARTENDER
TIP A FEW
06.2001 - 10.2011
High School Diploma/GED -
General Education Program
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