Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Summer Chervenka

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Member Service Specialist

Sam's Club
03.2024 - Current
  • Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
  • Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
  • Participated actively in continuous improvement initiatives that bolstered member satisfaction and increased overall team performance.
  • Delivered functionality assistance via phone and online service platforms.
  • Increased credit card sales and membership upgrades by effectively presenting product features and benefits to potential customers.

Cosmetologist

Eye_Candy
03.2021 - Current
  • Acts courteous upon meeting new clients
  • Maintains a safe work environment to maintain compliance with governmental business regulations
  • Maintain and clean equipment and instruments, and keep work area sterile
  • Developed a loyal client base through excellent customer service
  • Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business
  • Managed appointments through scheduling software program
  • Assisted with basic bookkeeping, filing and maintaining clients' records
  • Backed up reception desk by answering phones, scheduling appointments and processing payments

Family Manager

Stay At Home Mom
11.2017 - 01.2024
  • Organized family schedules and activities, ensuring everyone was on time for appointments and events
  • Provided assistance during difficult times such as illness or bereavement
  • Assisted with event planning for special occasions such as weddings or anniversaries
  • Created detailed budgets to track expenses across the family, including tracking of income and investments
  • Provided support for family members in areas such as education, health care, financial management, legal advice
  • Ensured physical and social well-being of each child
  • Calculated and prepared checks for utilities, taxes and other payments.

Server

Applebee's Neighborhood Grill & Bar
11.2023 - 02.2024
  • Greet customers, and maintain a friendly demeanor throughout their experience
  • Accurately take food and beverage orders, correctly using the ordering system
  • Periodically check in with customers to make sure everything is going well with their meal, being attentive, and responding to additional requests as needed
  • Collect payment from customers accurately and honestly
  • Quickly learn how to use the tools and systems in the restaurant
  • Responded efficiently to guest inquiries and complaints in a professional manner
  • Operated POS terminals to input orders, split bills and calculate totals

Front Desk Help/Line Cook

Auburn Bowl
07.2023 - 11.2023
  • Welcomed large volume of guests and improved overall customer service
  • Answered phone inquiries in a professional manner and directed calls to the appropriate staff members
  • Computed bills, collected payments and made change for guests
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate
  • Took responsibility for ensuring that each lane was appropriately set up prior to play starting
  • Resolved customer complaints in a polite and professional manner

Education

Certification - Cosmetology

Rudae's School of Beauty Culture
Fort Wayne, IN
01.2017

High School Diploma -

Adams Central High School
Monroe, IN
05.2015

Skills

  • Active Listening
  • Time Management
  • Communication
  • Customer Service
  • Client Communication
  • Sales
  • Adaptability
  • Creativity
  • Organization
  • Collaboration
  • Problem Solver
  • Financial Management
  • Multitasking
  • Event Planning
  • Customer Engagement
  • Relationship Building
  • Persuasive Speaking

References

Lisa Kurtz:

United Heathcare (260) 357-9537


Megan Weyrick:

EyeCandy 216 S Randolph Street, Garrett, IN 46738  (260) 232-8291


Coltin Jenks:

Sam's Club 6736 Lima Road, Fort Wayne, IN 46818  (260) 578-1522


Timeline

Member Service Specialist

Sam's Club
03.2024 - Current

Server

Applebee's Neighborhood Grill & Bar
11.2023 - 02.2024

Front Desk Help/Line Cook

Auburn Bowl
07.2023 - 11.2023

Cosmetologist

Eye_Candy
03.2021 - Current

Family Manager

Stay At Home Mom
11.2017 - 01.2024

Certification - Cosmetology

Rudae's School of Beauty Culture

High School Diploma -

Adams Central High School

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Summer Chervenka