FAHMIDA OZAWA
Dallas
Summary
Dynamic Member Service Specialist at Sam's Club with a proven track record of boosting sales by 85% in just two months. Skilled in problem-solving and effective communication, I excel in enhancing customer experiences and training new team members. Passionate about driving results and optimizing business operations for success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Member Service Specialist
Sam's Club
07.2024 - Current
- Compiled reports related to sales, deposits, withdrawals, and transfers. Managed to increase sales up to 85% in two months.
- Advised members on how best to utilize their financial services according to their needs.
- Demonstrated strong problem solving abilities when resolving member complaints or issues.
Business Advisor
Awakening African Magazine
07.2021 - 06.2024
- Mitigated risks, evaluating current, and expected business operations to identify potential issues
- Evaluated and optimized controls and reporting systems to improve business financial accuracy
- Achieved 75% conversion rate on new business from weekly prospect contacts with businesses and managed more than 7 client business projects in 2 months
Front End Associate
Kalustyan's
09.2016 - 03.2021
- Utilized excellent communication skills to resolve customer complaints or concerns promptly and collaborated with team members to ensure a positive shopping experience for customers
- Assisted in setting up promotional materials for sales events while maintaining cleanliness and organization of store displays and shelves
- Handled cash transactions accurately using a point-of-sale and proceeded with returns and exchanges according to store policies
Front End Associate
Burlington Coat Factory
11.2016 - 12.2018
- Assisted in setting up promotional materials for sales events and participating in regular team meetings to discuss sales goals, upcoming promotions, and store updates
- Replenished supplies such as shopping bags, gift boxes, and tissue paper at checkout stations
- Assisted in opening and closing procedures, including handling cash transactions accurately using a point-of-sale system
Front End Cashier
McDonald's
11.2014 - 04.2016
- Maintained accurate cash drawers with diligent attention to cash, credit, and debit transactions while performing fast financial transactions to minimize long register lines
- Assisted customers with obtaining the best possible prices, advising on coupons, promotions, and price-matching guarantees
- Collaborated with fellow cashiers to balance workload during busy periods and handled customer complaints professionally and resolved issues quickly
Event Coordinator
Regents Lake
03.2013 - 04.2016
- Assisted with developing, planning, and implementing strategies to promote large- and small-scale events
- Executed events with consistently high standards of organization, service quality, and enthusiasm for client objectives
- Handled administrative details for events, responded to inquiries, distributed promotional materials, and improved future events based on strengths and weaknesses of previous event plans
Education
Associate in Arts (A.A.) - Psychology
Borough Manhattan Community College
Manhattan, NY04.2018
Diploma - A level Business
Bethnal Green Academy
12.2015
Skills
- Problem-Solving
- Multitasking
- Service Sales
- Time Management
- Team Work
- Self-motivation
- Communication
- Active listening
Accomplishments
- Awarded to Employee Of The Month at Sam's Club.
- Supervised team of 10 staff members.
- Collaborated with team of 15 in the development of Plus and Credit national sale challenge and Managed to win.
Certification
- CPR/AED Certification
- ServSafe Food Handler's Certification
- First Aid Certification
Languages
Bengali
Native or Bilingual
Hindi
Full Professional
Japanese
Professional Working
Korean
Elementary
Timeline
Member Service Specialist
Sam's Club
07.2024 - Current
Business Advisor
Awakening African Magazine
07.2021 - 06.2024
Front End Associate
Burlington Coat Factory
11.2016 - 12.2018
Front End Associate
Kalustyan's
09.2016 - 03.2021
Front End Cashier
McDonald's
11.2014 - 04.2016
Event Coordinator
Regents Lake
03.2013 - 04.2016
Associate in Arts (A.A.) - Psychology
Borough Manhattan Community College
Diploma - A level Business
Bethnal Green Academy
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